F&B Lobby Bar - Bartender PM

Omni Hotels & Resorts•Austin, TX

About The Position

The Bartender delivers personalized guest service by building relationships, anticipating needs, and serving beverages directly to guests or through service staff. The role requires knowledge of cocktail and beverage menus, alcoholic beverages, food and beverage offerings, and hotel service standards. The Bartender also supports bar and restaurant operations through setup, service, sanitation, cash handling, inventory control, event execution, and maintaining a safe, clean, professional environment.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Strong customer service, problem-solving, communication, and interpersonal skills, with attention to detail and an approachable demeanor.
Ability to engage guests and provide warm, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and remain composed and professional during stressful or busy operations.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain personal hygiene.
Ability to communicate clearly and pleasantly, verbally and in writing, with guests, management, and co-workers.
Computer literacy, including Micros and POS systems.
Serve Safe certification and an unexpired TIPs certification.
Willingness to work flexible hours as needed during busy periods and high-profile events, including nights, weekends, and holidays.

Nice To Haves

Relevant hotel bartending experience is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards, local laws, and health, safety, and sanitation requirements.
Maintain knowledge of alcoholic beverages and all food and beverage menu items.
Set up and break down bar areas, including preparing glassware, beverages, garnishes, and ice; polish glassware; store beverage requisitions properly; and follow bar-closing procedures.
Perform assigned side work, including cleaning beverage equipment, bar seats, guest areas, walls, floors, and work areas.
Check identification for proof of age when required.
Follow proper trash procedures and contribute to restaurant sanitation and timely service from the kitchen to banquet areas.
Deliver beverages and food service according to service standards, ensuring quality and presentation.
Report housekeeping and maintenance needs in restaurant areas and equipment; maintain furniture, fixtures, and equipment carefully to minimize breakage.
Help control food and beverage quantities by avoiding over- or under-preparation.
Process POS transactions and handle cash and credit according to hotel policies and procedures.
Respond to guest requests and complaints promptly and positively, taking appropriate action to create a memorable experience and encourage return visits.
Maintain knowledge of hotel offerings and local attractions and surroundings.
Attend daily stand-up meetings before events and carry out instructions on Restaurant Event Orders.
Help maintain cleanliness and organization of front- and back-of-house restaurant spaces.
Complete required daily paperwork, including bar requisitions, count logs, and waste logs.
Build trust, respect, and cooperation with co-workers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance in accordance with Omni standards.
Respond effectively to emergencies and safety situations and help maintain a safe environment for guests and employees.
Attend required department training and meetings and perform other duties required by management.