Bartender | Lobby Bar

Omni Hotels & Resorts•Oklahoma City, OK

7d•Onsite

About The Position

The Bartender at the Omni Oklahoma City Hotel Lobby Bar delivers personalized guest service by developing relationships with guests, anticipating their needs, and preparing and serving requested beverages. The role requires comprehensive knowledge of cocktails, alcoholic beverages, and food and beverage menu items, along with adherence to hotel standards, local laws, and health and sanitation requirements. The Bartender sets up and breaks down the bar, prepares garnishes, stocks ice and supplies, serves beverages, completes closing procedures, maintains bar and restaurant areas, and handles POS transactions and cash or credit payments according to hotel policies. The position also supports events and banquet service, completes required records, attends meetings and training, and responds effectively to guest requests, complaints, and safety situations. The role involves extended periods of standing and walking, frequent bending and twisting, and lifting, pushing, pulling, and carrying moderate weight.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Strong customer service and problem-solving skills, a friendly and approachable demeanor, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and handle multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods, including at least eight hours per shift.
Ability to lift, push, pull, and carry moderate weight; frequent bending and twisting are required.
Ability to meet appearance standards and maintain personal hygiene.
Clear, concise written and verbal communication skills in English, including communicating pleasantly with guests, management, and coworkers.
Must attain a valid Food Handler certification and ABLE License upon hire.

Nice To Haves

Relevant bartending experience in a large convention hotel is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards and local laws.
Follow health, safety, and sanitation standards and prepare for health department and Ecosure inspections.
Maintain knowledge of alcoholic beverages and all food and beverage menu items.
Complete bartender duties according to hotel procedures, including setting up banquet bars, polishing glassware, preparing garnishes, stocking ice, storing beverage requisitions, serving beverages, and closing the bar.
Perform assigned side work, including cleaning bar equipment, seats, guest areas, walls, floors, and assigned work areas.
Check identification to verify age when required.
Set up and break down the bar area and follow proper trash procedures.
Support restaurant sanitation and service timing from the kitchen to banquet areas, ensuring prompt delivery and quality control.
Follow service steps and ensure high-quality bar setups, service, food quality, and presentation.
Report housekeeping or maintenance needs for restaurant areas and equipment to management.
Maintain furniture, fixtures, and equipment; handle hotel assets carefully to minimize breakage.
Help control food and beverage quantities and avoid over- or under-preparing.
Follow accurate POS procedures and hotel policies for cash and credit handling.
Provide positive guest service, respond to complaints, and take appropriate action to address dissatisfaction.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and nearby attractions and entertainment.
Attend daily stand-up meetings before events to gather relevant information.
Help keep front-of-house and back-of-house restaurant areas clean and organized.
Complete daily paperwork, including bar requisitions, count logs, and waste logs.
Carry out instructions in Restaurant Event Orders.
Build trust, respect, and cooperation with coworkers and treat them fairly.
Maintain a professional, neat, and organized appearance according to applicable hotel standards.
Respond promptly and effectively to emergencies and safety situations, maintaining a safe environment for guests and coworkers.
Attend required department training and meetings.
Perform other duties as required by management.