Bartender

E11EVEN Club Hotel & Residences • Miami, FL

21h • Onsite

About The Position

The Bartender is responsible for setting up the bar and preparing and serving drinks to guests and servers. The role maintains the service and cleanliness of the bar, provides quality and courteous service, supports guest satisfaction, and helps control liquor inventory. The position is at E11EVEN Club Hotel & Residences in Miami, operated by Highgate Hotels.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality of information.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible schedule; long hours may sometimes be required.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Maintain a warm, friendly, attentive, helpful, and courteous demeanor with guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure guests are served promptly and efficiently.
• Prepare beverages and cocktails according to hotel mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow state liquor laws and prescribed procedures for serving alcohol responsibly, including preventing problems with intoxicated guests.
• Know hotel services and facilities.
• Follow hotel policies and safety rules.
• Respond to guest problems, complaints, and accidents.
• Know fire exit and fire extinguisher locations and how to operate fire extinguishers.
• Keep the bar and service areas clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, appropriate personal appearance and grooming, and the required uniform and nametag.
• Support safe and efficient hotel operations, maximize productivity, identify problem areas, and assist with solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED