Bartender

Downstream Casino Resort•Quapaw, OK

171d

About The Position

The Bartender prepares and serves beverages to guests and beverage servers, following recipes, portion standards, and established procedures. The role also includes taking and delivering food orders when assigned to the pub. Bartenders provide personalized, professional customer service, promote casino events and programs, and work collaboratively with beverage and casino staff. The position follows applicable health, safety, financial-control, regulatory, departmental, and company policies. Work hours are determined by a 24-hour schedule, and duties and expectations may change as needed.

Requirements

Follow established drink recipes and portion standards.
Operate a cash register or POS system and accurately handle cash, charge, and complimentary sales.
Follow health, safety, financial-control, regulatory, departmental, and company policies.
Meet attendance guidelines and attend necessary training meetings.
Provide professional customer service and work effectively with coworkers.

Responsibilities

Prepare and pour drink orders using the proper portions and ingredients according to recipe; communicate with beverage servers and present drinks to guests or servers.
Slice and pit fruit as required.
Operate and maintain equipment and utensils according to established guidelines and safety procedures.
Keep the workstation clean and stocked in accordance with health and safety guidelines.
Operate a cash register or POS system, process sales and change accurately, account for cash, charge, and complimentary sales, and maintain financial controls.
Monitor guests’ alcohol consumption and intervene as needed according to guidelines.
Represent the resort positively while working and at customer and public relations functions, including appearing in publicity photos.
Promote casino events and programs and work with the Players Club to promote new card sign-up programs.
Work collaboratively with beverage servers, bartenders, bar helpers, beverage supervisors, and casino supervisors.
Provide personalized service, including using guests’ names, and resolve service problems according to guidelines.
Take food orders and deliver them to guests when working in the pub.
Follow regulatory, departmental, and company policies ethically; meet attendance guidelines and attend required training meetings.
Provide exceptional, friendly, pleasant, and professional service to patrons and maintain a professional work environment with supervisors and staff.
Assist with other projects as directed.