Bartender - The Den (FT)

Grand Traverse Resort and Spa•Acme, MI

28d

About The Position

The Bartender independently operates The Den entertainment venue as its sole employee on duty while providing exceptional guest service and completing bartending and day-to-day operational duties. The role includes opening and closing the venue, preparing and serving beverages, serving guests, operating the POS system, handling payments, maintaining inventory and supplies, and ensuring the venue is safe, clean, efficient, and operated according to company standards. The position also involves ordering supplies, managing par levels and costs, completing forecasts and budgets, conducting line-up meetings, supporting management decisions, marketing, completing daily group recap sheets, controlling waste, and complying with alcohol-service laws, resort environmental practices, grooming standards, and company policies. The employee must be available for all posted outlet hours and seven days a week. The role may require working in other departments. Work takes place indoors and outdoors, in hot and cold environments and crowded areas. Noise levels are usually moderate to loud, and cleaning and sanitizing chemicals are used according to MSDS standards. The employee must pass a background investigation and drug screen. Native American Preference applies.

Requirements

Must be at least 21 years of age.
Bartending skills or proven knowledge of beers, wines, liquors, and drinks.
Basic computer knowledge and POS skills.
Ability to work in a fast-paced environment and varied hours, including weekends and holidays.
Ability to work independently and as part of a team while providing outstanding guest service.
Ability to interact with people beyond giving and receiving instructions.
Ability to adapt and remain focused and professional under stress, including emergencies and difficult situations.
Ability to work productively under strict time restraints and variable deadlines.
Frequently stand, walk, talk, and hear.
Occasionally stand, walk, bend, stoop, reach, twist, turn, and carry up to 35 pounds or more continually for up to eight or more hours.
Ability to walk up and down stairs and on carpet and concrete surfaces.
Ability to carry loaded oval serving trays and tray jacks, move tables and chairs, wash glasses, and restock.
Ability to read, write, and count money.
Must pass a background investigation and drug screen as a condition of employment.

Nice To Haves

College degree in hospitality with a food and beverage emphasis preferred.

Responsibilities

Perform opening and closing procedures for The Den.
Independently operate The Den as the sole employee on duty.
Prepare and serve beer, wine, liquor, cocktails, and other beverages in accordance with established standards and applicable laws.
Provide prompt, professional, and courteous guest service and maintain guest satisfaction.
Operate the POS system, process transactions, and handle cash and credit card payments.
Maintain adequate inventory of beverages, mixers, garnishes, and bar supplies; order supplies and maintain par levels.
Restock and organize the bar, storage areas, and venue throughout the shift.
Maintain consistent room and bar setup, cleanliness, sanitation, safety, and overall appearance.
Monitor venue conditions and promptly report maintenance, safety, security, or guest concerns to management.
Manage resources and control costs to produce a profit.
Conduct daily line-up meetings and attend other meetings as required.
Complete weekly forecasts, assigned budgets, and daily group recap sheets.
Support management decisions and complete assignments requested by management.
Conduct target marketing and in-house marketing.
Minimize waste and spoilage through proper rotation, storage, and use of food and beverage items.
Maintain open communication with the supervisor.
Follow applicable alcohol-service laws, company policies and procedures, employee grooming and dress standards, and resort environmental practices.
Work all posted outlet hours, including weekends and holidays, and be available seven days a week.