Dual Rate Bartender, Amici Italia (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

11h•Onsite

About The Position

The Dual Rate Bartender provides courteous, friendly, and prompt beverage service while creating an entertaining environment for casino guests. The role works in assigned areas across food and beverage venues and may work at any station as business demands. It combines bartender duties with supervisory responsibilities, including service-quality oversight, shift setup, team communication and development, guest recovery, cash controls, inventory oversight, and adherence to company and regulatory policies.

Requirements

High school diploma or GED.
RASP certification, which may be completed within 30 days of the hire date.
Basic math skills.
Excellent guest-service, communication, and interpersonal skills.
Willingness to learn and adapt; attention to detail and observational skills.
Documented teamwork behaviors and attitudes.
Neat, professional appearance and excellent personal hygiene.
Ability to complete cash and charge transactions.
Familiarity with tray service.
Ability to read, write, speak, and understand English.
Physical ability to lift and carry up to 25 pounds constantly, remain on feet for an 8-hour shift, frequently reach above and below the shoulder, stand and walk for up to four hours, grip service items, and bend, stoop, crouch, kneel, and twist.
Ability to respond to visual and aural cues and work in mentally and physically stressful situations.
Ability to tolerate varying noise, temperature, illumination, vibration, crowd, and air-quality conditions, including secondhand smoke.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

Six months of customer-service experience is preferred.

Responsibilities

Provide prompt, professional beverage service to guests and beverage servers; take orders, prepare beverages, present checks, accept payment, and provide change as needed.
Maintain clean, stocked workstations and bar areas in accordance with health and safety guidelines; remove trash, glasses, and litter.
Answer guest questions about casino facilities and services, encourage Caesars Rewards participation, and build positive relationships with guests and team members.
Operate cash registers and POS systems, accurately process sales and transactions, and maintain required cash and financial controls.
Monitor guest alcohol consumption and intervene as needed; comply with applicable EBCI and North Carolina liquor laws.
Mentor Level 1 and Level 2 bartenders and work at any station as business requires.
Ensure food and beverage products meet established specifications and service standards; evaluate service issues and use guest feedback and data to improve service.
Address guest complaints and service breakdowns, follow up on guest satisfaction, and relay complaints to the manager.
Maintain adequate supply levels and assist with department reporting, data analysis, and the development and maintenance of department procedures and food-service guidelines.
Prepare schedules and station assignments, conduct pre-shift meetings, oversee shift setup and operation, and complete end-of-shift logs and banking functions.
Assist cashiers with voids and overrides and coordinate with Finance and IT to ensure revenue is accurately captured and reported.
Communicate company expectations, policies, procedures, goals, and business strategy; develop team members, establish service standards, and hold staff accountable.
Coordinate communication between subordinates and the Restaurant Manager and ensure timely delivery of comp requests from VIP services and other casino departments.
Promote a warm, upbeat, positive atmosphere and use sound judgment to motivate the team and maintain morale.
Enforce appearance and uniform guidelines and monitor team members’ cash-handling practices.
Conduct physical inventory of barware and requisition replacements; monitor control of liquor, draft beer, bottled beer, and wine.
Ensure team members follow liquor-law requirements and adhere ethically to regulatory, departmental, and company policies and procedures.
Perform other duties as assigned.