Bartender - Franchise

Hilton•Owatonna, MN

About The Position

The Bartender greets customers, presents beverage menus, makes recommendations, and answers questions. The role takes drink orders from serving staff or customers, records them accurately, prepares and serves alcoholic and non-alcoholic beverages to standard recipes, and garnishes cocktails. The Bartender also serves snacks, promotes drink and snack items, responds professionally to customer requests, and follows established procedures to address excessive drinking. The position processes orders and payments using a POS system, prepares customer checks, and balances the cash register at the beginning and end of each shift. It also arranges bar displays, maintains clean glasses, equipment, and work areas, follows health, safety, and hygiene standards, and monitors, orders, and restocks inventory. This position is at a hotel owned and operated by an independent franchisee. The franchisee controls the hotel’s employment practices, including hiring, compensation, and benefits. The employee would work for the franchisee, not Hilton, and would be eligible only for compensation or benefits provided by the franchisee.

Requirements

Minimum age of 21 years.
Working knowledge of standard drink recipes.
Working knowledge of spirits, wine, and beer.
Understanding of alcohol classes, glassware, brand names, and garnishes.
Working knowledge of bar equipment.
Numeracy and cash-handling skills.
Ability to work flexible schedules.
Ability to stand for long periods, reach and bend, and frequently lift up to 30 pounds.
Customer service orientation, communication and interpersonal skills, teamwork, high energy, ability to work in a fast-paced environment, reliability, honesty, and integrity.

Nice To Haves

High school diploma preferred.
Education or knowledge in mixology is an advantage.

Responsibilities

Greet customers, present beverage menus, make recommendations, and answer related inquiries.
Check customer identification to verify legal drinking age.
Take orders from serving staff or customers and record drink orders accurately in the register system.
Prepare and serve alcoholic and non-alcoholic drinks according to standard recipes.
Prepare fruit garnishes and mix and garnish cocktails according to specifications.
Serve snacks to customers seated at the bar and upsell drink and snack items.
Respond promptly and professionally to customer requests.
Follow established procedures to address problems related to excessive customer drinking.
Process transactions using the POS system, prepare customer checks, and process payments.
Arrange glasses and bottles into attractive, functional displays.
Maintain clean glasses, bar equipment, and work areas; comply with health, safety, and hygiene standards and policies.
Balance the cash register at the beginning and close of each shift.
Monitor, order, and restock bar inventory.