Lantana Bartender Trainer

Cinépolis Cinemas USA•Austin, TX

13d•Onsite

About The Position

The Bartender Trainer works in the Operations department at a Cinépolis theater and reports to the General Manager. The role models excellent guest service while developing and training bartending staff, following assigned training schedules, and communicating trainees’ progress to management. The trainer also serves guests at the bar, lobby, and lounge by taking orders, making and serving drinks, providing menu recommendations, processing payments, and handling requests or complaints. The position includes maintaining bar stock and cleanliness, sanitizing stemware, following alcohol-service and safety practices, and completing opening, mid-shift, and closing procedures. The employee works in a theater environment with typical cinema noise, dust, and activity. Duties may change or be added according to business needs.

Requirements

Must be at least 18 years old.
At least 1 year of bartending experience with a full bar in a Cinépolis theater.
ServSafe and Alcohol training certifications are required.
Ability to use the Vista Point of Sale System and perform basic math.
Strong interpersonal skills for interacting with employees, guests, and management.
Ability to stay organized and prioritize in a fast-paced, changing environment while maintaining a positive attitude.
Strong communication skills and ability to handle difficult or stressful situations positively.
Ability to stand, walk, lift, twist, traverse stairs, and bend frequently.
Ability to lift 25–50 pounds occasionally, with assistance where applicable.
Flexible availability, including nights, holidays, and weekends.

Responsibilities

Set an example for staff in all areas of guest service.
Continuously develop and train bartending staff, follow assigned training schedules, and provide feedback to trainees and management on training progress.
Train staff to process payments correctly and promptly.
Greet guests at bar areas promptly and provide warm hospitality.
Take food and beverage orders rapidly and accurately and use selling maximization techniques.
Maintain knowledge of bar and menu items and make recommendations.
Check patrons’ identification to confirm they meet the minimum age requirement of 21 to consume alcoholic beverages.
Mix, garnish, and serve alcoholic and non-alcoholic drinks for server orders and for patrons of the bar, lobby, and lounge, following standard recipes.
Clean as you go, including glasses, utensils, bar equipment, and tables.
Implement alcohol-service and safety practices, including limiting consumption to designated areas, avoiding service to intoxicated guests, and seeking management intervention when necessary.
Set up and maintain appropriate bar stock levels and keep managers informed of inventory levels.
Wash and sanitize stemware.
Handle guest complaints and requests or direct guests to an appropriate resource when unable to assist.
Complete opening, mid-shift, and closing procedures, including side work.
Perform other duties as assigned.