Runner SW Lantana
About The Position
The Runner works in theater operations, delivering concessions, kitchen, and bar items to guests while following In Seat Dining procedures and providing service consistent with Cinépolis standards. The role coordinates with the expediter to ensure orders are delivered together, accurately, in high quality, and on time. Runners help guests understand the menu and may suggest promotions or additional items. They also assist with auditorium cleaning, guest requests and complaints, team support, and opening, mid-shift, and closing procedures. The position requires participating in trainings and meetings and communicating with management about issues such as projection problems.
Requirements
- Must be 18 years or older, subject to state guidelines.
- ServSafe, Food Handling, and Alcohol training certifications are required.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Effective communication skills, including the ability to handle difficult and stressful situations positively.
- Strong attention to detail and the ability to prioritize in a fast-paced, constantly changing environment.
- Integrity and reliability.
- Availability to work nights, holidays, and weekends.
- Able to walk, bend, and stand for periods of time; frequently use hands to finger, handle, or feel and reach with hands and arms.
- Occasionally lift or move up to 10 pounds; may occasionally light-lift 25 to 50 pounds with assistance.
Nice To Haves
- One or more years of food running or bussing experience preferred.
Responsibilities
- Deliver concessions, kitchen, and bar items—including utensils, sauces, and napkins—to guests in accordance with In Seat Dining procedures.
- Coordinate with the expediter to deliver food simultaneously, in high quality, and in a timely manner.
- Double-check that orders are correct and complete, and communicate discrepancies to the kitchen, expediter, or supervisors.
- Guide guests through the menu and suggest promotions, add-ons, or upselling when appropriate.
- Clean auditoriums by removing dishes and trash and providing managers with found items.
- Assist team members as needed, including scanning tickets, cleaning, checking restrooms, and ringing up guests at concessions or the box office.
- Respond to guest complaints and requests, or direct guests to an appropriate resource when unable to assist.
- Monitor for movie projection issues and communicate them to management.
- Complete opening, mid-shift, and closing procedures, along with other assigned duties.
- Acknowledge guests according to Cinépolis standards.
- Attend and participate in trainings and meetings.
Benefits
- Employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
