Bartender/ Server

Bartell Hotels, a CALP•San Diego, CA

26d

About The Position

The Bartender/Server provides quality food and beverage service to maximize customer satisfaction. The role involves assisting customers with beverage selections, recommending promotional items, using suggestive selling techniques, preparing drinks, and maintaining bar inventory, supplies, and cleanliness. The employee must follow applicable state beverage-service laws and guidelines, serve beverages according to specifications, and handle customer complaints and difficult situations effectively. The position requires regular standing and walking, frequent climbing or balancing and stooping, kneeling, crouching, or crawling, and lifting or moving up to 50 pounds. The employee may sometimes be exposed to outside weather conditions, and the work environment is usually moderate to loud. Bartell Hotels describes a culture centered on respect, pride, teamwork, development, diversity, inclusion, and equity. The company encourages entrepreneurial thinking and internal career advancement.

Requirements

Knowledge of beverage recipes and mixing procedures.
Knowledge of bar inventory and wine selection.
Ability to follow state laws and guidelines for beverage service.
Ability to provide quality customer service and handle complaints and difficult situations.
Ability to stand, walk, use hands to handle or feel objects, reach, talk, hear, taste, or smell regularly.
Ability to climb or balance and stoop, kneel, crouch, or crawl frequently.
Ability to lift and/or move up to 50 pounds.

Responsibilities

Provide quality food and beverage service to customers.
Approach customers promptly, suggest cocktail, wine, or non-alcoholic beverages, and recommend promotional items.
Use approved suggestive selling techniques to upsell premium products.
Maintain knowledge of bar inventory and wine selection to answer customer questions.
Maintain thorough knowledge of beverage recipes and mixing procedures.
Mix drinks for hotel service staff.
Understand and follow state laws and guidelines for beverage service.
Maintain proper bar cleanliness.
Ensure beverages are served according to specifications.
Stock and order supplies and glassware.
Display beverage selections attractively.
Resolve simple customer complaints and handle difficult situations effectively.
Perform other duties as assigned.