Bartender/Server

ISS•Wellington, FL

34d•Onsite

About The Position

The Server/Bartender is the representative of ISS Guckenheimer. He/she is responsible for the effective and efficient functioning of pantry offices or executive dining rooms within the guidelines established by the client organization and the corporation. They are further responsible for providing the highest professional standards.

Requirements

Minimum 2 years of customer service experience in fine dining and executive-level service
Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks
Knowledge of food principles and processes for providing customer service
Knowledge and skill in standard fine dining service techniques
Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always
Must act professionally to set an example for all others, even when acting in the capacity of a wait person
Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed
Attention to detail
Must be of legal age to serve alcohol

Nice To Haves

Prior knowledge of dining electronic/POS systems
Previous bartending experience preferred
Knowledge of drink recipes, mixology techniques, and bar equipment
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment

Responsibilities

Anticipate customer needs, deliver on those needs, and exceed expectations
Identify service deficiencies and communicate effectively with managers before they become long-term issues
Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service
Be reliable, responsible, dependable, and fulfill obligations
Ensure full compliance with Allergen Policy
Ensure full compliance with Alcohol Awareness Policy
Develop and maintain good relations with cooks, servers, porters, and managers
Greet, smile, make eye contact, and make customers feel welcome
Comply with all SERV Safe and HACCP programs and principles
Respond to customer concerns professionally and urgently per company policy
Follow all safety rules and be actively aware and observant in the prevention of accidents
Commitment to the service values and ethics per company’s standard
Maintain all rooms presentation and sanitation standards
Substitute for or assist other pantry employees during emergency or rush periods
Coordinate with guests to record drink and food orders
Maintain inventory of beverage and food merchandise, ensuring it is fully stock throughout the day
Assist internal and external guests, place requests and answer inquiries in a friendly manner
Ensure proper delivery of orders according to specific timeframes
Administer efficient delivery of food and drinks to the dinner table to ensure good dining services
Perform side work and end of shift closeout tasks
Provide exceptional table service to our customers and maintain the table appearance
Portion, arrange, and garnish food, and serve food to patrons
Ensure food service set up is clean, neat, and attractive while following the company’s guidelines
Completion of additional cleaning and dishwashing assignments
Follow other duties as assigned
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment
Follow safety protocols, maintain environmental responsibility, and uphold quality standards in all tasks
Actively participate in HSEQ training and report any potential hazards or compliance concerns