Bartender / Server
About The Position
The Bartender / Server provides food and beverage service to guests at the Marriott Short Pump in Glen Allen, Virginia. The role includes greeting guests, taking and preparing orders, recommending items, processing payments, maintaining service areas and equipment, and following hotel, brand, cash-handling, and alcohol-service standards. The position also supports barbacks and cocktail servers, contributes to inventory, completes assigned opening, closing, and side duties, and assists during emergencies. Employees are expected to maintain positive guest relations and confidentiality, resolve complaints, wear the proper uniform and nametag, and maintain knowledge of hotel and outlet information, menus, beverages, promotions, and operating procedures. The work takes place in the restaurant and other hotel areas, with variable temperatures and noise levels and indoor and outdoor settings. The role requires substantial standing and mobility, as well as lifting and moving items and equipment.
Requirements
- High school diploma, GED, or work-equivalent certification.
- Certification in an alcohol awareness program.
- Computer skills.
- Good understanding of English and written and verbal communication skills.
- At least 21 years of age to serve alcoholic beverages.
- Ability to lift and transport at least 50 pounds.
- Ability to push or pull carts and other equipment weighing up to 150 pounds.
- Ability to stand and maintain paced mobility for up to 8 hours.
- Wear flat, closed-toe, nonslip shoes.
Nice To Haves
- Familiarity with Microsoft Office.
- Experience with a food and beverage point-of-sale system.
- One to two years of food and beverage experience.
- Previous cash-handling experience.
- Previous training in liquor, wine, and food service.
- Previous guest customer-relations training.
Responsibilities
- Wear the proper uniform and nametag and maintain positive guest relations and guest confidentiality.
- Resolve guest complaints and work to ensure guest satisfaction.
- Greet guests, take food and beverage orders, and use suggestive selling techniques.
- Maintain knowledge of hotel features and services, operating hours, packages, promotions, occupancy, expected arrivals and departures, and scheduled group activities.
- Know how to maintain and use equipment correctly, use it only as intended, and keep assigned work areas clean, sanitary, and organized.
- Follow state liquor regulations, including restrictions on serving minors and intoxicated persons.
- Prepare guest drink orders according to outlet recipes and assist barbacks and cocktail servers to support efficient service.
- Prepare consumption reports; complete and distribute bottle transfer slips; and document designated items on the spill sheet.
- Use chemicals in accordance with OSHA regulations and hotel requirements.
- Maintain knowledge of menu items, beverage selections, wine and champagne descriptions, and drink glassware, ingredients, preparation methods, and garnishes.
- Know outlet table, seat, and station numbers, capacity, hours, menus, price ranges, and dress code.
- Assist with weekly, monthly, and quarterly inventories.
- Obtain guest payment, maintain and secure a cash bank, and process payments according to hotel requirements and Commonwealth Lodging Management cash-handling procedures.
- Assist in handling emergencies to protect guests, associates, the building, and its systems, and help return the building to normal operating status.
- Complete assigned opening, closing, and side duties.
- Follow department, company, hotel, and brand policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
