Barista - Temporary

Barnes & Noble•Chandler, AZ

14d

About The Position

A Barista is an integral member of a Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the café’s presentation and efficient operation by stocking deliveries, tidying the bake case and dining area, preparing food and drinks, and serving customers at the register. Baristas are expected to contribute positively to the team, learn new skills, and provide cheerful, professional customer service. The role involves mastering café operations, including using registers and other technology, merchandising, receiving and stocking deliveries, preparing food and beverages accurately, completing cleaning tasks, following FIFO and product-dating practices, and applying loss-prevention procedures and de-escalation techniques. Baristas may also support the bookfloor team and, when needed and able, other stores in the wider cluster. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail items, training tools, and safety, hygiene, and sanitation procedures. The stated career path is advancement to Senior Barista as skills develop. The position requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, energetic, dependable, and willing approach to assigned work.
Consideration and support for colleagues, with a willingness to help the team.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use varied technology comfortably and efficiently.
Ability to perform physical work including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help connect them with suitable beverages and café items.
Maintain the attractive presentation and efficient operation of the Café, including tidying the bake case and dining area.
Unpack and stock deliveries accurately and efficiently.
Operate registers quickly and reliably while providing professional customer service.
Use café technology, including registers, computers, tablets, programs, and other tools.
Maintain café and retail fixture presentation through merchandising and visual merchandising.
Prepare food and beverages accurately using product information, recipe guides, and available support.
Complete daily and weekly café cleaning tasks reliably.
Follow FIFO practices and date products correctly and consistently.
Support the bookfloor team when needed and support other stores in the cluster when able and needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to maintain appealing presentation.
Communicate café promotions and limited-time offers to customers and colleagues, and support sales objectives.
Recommend food and beverage customizations to customers.
Use café training tools and apply safety, hygiene, and sanitation procedures.
Maintain reliable and punctual attendance, be flexible when able to fill scheduling gaps, and support colleagues.
Comply with company policies and procedures.