Barista- Lobby Cafe (Part- Time)

Proper Hospitality Careers•Miami Beach, FL

About The Position

The Barista prepares and serves high-quality coffee beverages and other hot and cold drinks to hotel guests in a friendly and efficient manner. The role ensures drinks meet quality standards, provides excellent customer service, and creates a welcoming atmosphere in the hotel café or coffee shop. The Barista also maintains a clean and organized coffee station, manages inventory, and collaborates with other staff to support efficient service and a positive guest experience. The position includes preparing beverages to recipes and guest preferences; greeting guests, taking orders, answering questions, and making recommendations; maintaining and cleaning coffee equipment; monitoring supplies; and following food-handling and cleanliness requirements. The Barista also supports café opening and closing, assists with training new baristas, processes payments, and handles cash and tips according to procedures. The role requires extended periods of standing and moving around the restaurant, lifting and carrying up to 25 pounds, and occasionally bending, reaching, and stooping. The work takes place in a high-energy, fast-paced environment, particularly during peak service hours.

Requirements

High school diploma or equivalent.
Previous experience as a barista or in a customer service role, preferably in a café or hospitality environment.
Knowledge of coffee brewing methods, espresso drinks, and basic beverage preparation techniques.
Strong customer service skills and the ability to create a welcoming, positive guest experience.
Knowledge of coffee beverages, milk alternatives, and preparation methods.
Ability to multitask efficiently and work under pressure, particularly during peak service hours.
Excellent communication and interpersonal skills for engaging with guests and team members.
Strong organizational skills and attention to detail, particularly in inventory management and cleanliness.
Ability to stand and move around the restaurant for extended periods.
Ability to lift and carry up to 25 pounds.
Ability to occasionally bend, reach, and stoop.

Nice To Haves

Barista certification or training in coffee preparation.

Responsibilities

Prepare and serve espresso-based drinks, brewed coffee, tea, and other hot or cold beverages according to recipes and guest preferences.
Greet guests, take drink orders, answer questions about beverages and menu items, and provide personalized recommendations.
Prepare beverages quickly, accurately, and to high quality standards, including customizing drinks to guest preferences.
Maintain a clean, organized, and well-stocked coffee station and clean and maintain espresso machines, grinders, blenders, and drip coffee makers.
Follow food-handling, health, and safety regulations in the coffee area.
Monitor inventory, assist with ordering supplies, and report equipment malfunctions to management.
Upsell pastries, snacks, special coffee blends, and other menu items.
Respond to guest questions, special requests, concerns, and complaints courteously and professionally, involving management when necessary.
Collaborate with baristas, servers, and hotel staff to support smooth service, especially during busy periods.
Assist with opening and closing the café or coffee station and prepare the area for the next service.
Help train new baristas in coffee preparation, menu offerings, and customer service practices.
Support colleagues with tasks as needed to maintain a positive team environment.
Process payments for beverages and food items and handle cash, credit card payments, tips, receipts, and change according to procedures.
Maintain a balanced cash drawer throughout the shift.