Barista - Temporary

Barnes & Noble•Burlington, MA

12d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive displays and a clean dining area, stocking deliveries, preparing food and drinks, and serving customers professionally and promptly at the register. Baristas also support the bookstore team when needed and may work in other stores within the wider Cluster when able and required. The position involves learning and applying café operating procedures, product knowledge, merchandising, food preparation, customer service, safety and sanitation practices, and loss prevention procedures. As experience grows, Baristas are expected to build expertise and contribute to product and promotion success, with a stated career path toward Senior Barista. The role requires physical activity, including prolonged standing, repetitive bending, lifting, and frequent walking. The position is temporary. Starting hourly pay is $16.00, depending on experience, seniority, geographic location, and other legally permitted factors.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, energetic, dependable, flexible, supportive, and considerate approach to work and colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and knowledge.
Ability and willingness to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and frequent walking.
Ability to work early mornings, late evenings, weekends, and most holidays as scheduling needs require.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, counter and floor fixtures, and cleanliness of the café and dining area.
Operate registers quickly, accurately, and professionally.
Prepare food and drinks accurately using product information, recipe guides, and available tools.
Receive, unpack, and stock deliveries efficiently and accurately.
Perform daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed and collaborate with other stores in the Cluster when able and required.
Learn café products across beverage, bakery, savory, gifting, and retail options; use this knowledge to make customer recommendations and support sales objectives and promotions.
Use café training tools appropriately and follow company policies and procedures.
Understand and follow loss prevention and de-escalation procedures; identify theft or problematic behavior and seek support.
Maintain reliable and punctual attendance, be flexible when able to fill scheduling gaps, and support colleagues and customers.
Develop barista skills and knowledge toward the Senior Barista career path.