Barista - Temporary

Barnes & Noble•Woodmere, OH

23d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, recommending beverages and café items, and providing quick, friendly, professional service at the register. The role helps maintain an attractive, clean, and efficiently run Café by stocking deliveries, keeping the bake case and dining area tidy, and supporting café presentation and retail merchandising. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the work. They receive training in café operations and are expected to become proficient in using store technology, serving customers, preparing food and drinks, stocking products, following FIFO and dating practices, cleaning, and applying loss-prevention and de-escalation procedures. They may also support the bookfloor team and, when needed and able, other stores in the wider Cluster. As their experience develops, Baristas build knowledge of beverage, bakery, savory, gifting, and café retail products; maintain appealing product presentation; share information about promotions and new items; recommend customizations; and apply café safety, hygiene, and sanitation practices. With mastery of the role’s skills, Baristas are expected to advance to Senior Barista. The position requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, energetic, reliable approach to assigned work.
Considerate and supportive conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability and willingness to learn and use registers, computers, tablets, programs, and other tools.
Ability to perform the physical activity required, including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, recommend café beverages and items, and provide cheerful, helpful service.
Operate registers efficiently and professionally.
Help maintain café presentation, cleanliness, counter and floor fixtures, bake case, and dining area.
Receive, unpack, and accurately stock deliveries.
Prepare food and beverages accurately using recipe guides, product specifications, and other available resources.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team and, when needed and able, other stores in the Cluster.
Learn café products and retail options, maintain appealing product presentation, and share information about promotions and new items with customers and colleagues.
Recommend effective food and beverage customizations to customers.
Use café training tools appropriately and support the success of key products and promotions.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Maintain reliable attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.