Barista - Temporary

Barnes & Noble•Grand Rapids, MI

15d

About The Position

The Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, helping customers choose beverages and café items, and providing quick, friendly, professional service at the register. The role also helps keep the Café attractive and running efficiently by stocking deliveries, maintaining displays, and tidying café spaces. Baristas learn and perform operational tasks including using registers and other technology, preparing food and drinks accurately, receiving and stocking deliveries, completing cleaning tasks, following FIFO and product-dating practices, supporting the bookfloor when needed, and observing loss-prevention procedures. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and considerable walking. Baristas may work at other stores when able and when business needs require it. As skills develop, Baristas build knowledge of café products, promotions, customization options, retail offerings, training resources, and food safety and sanitation standards. The position is temporary, and the role offers a career path to Senior Barista as employees demonstrate mastery of the required skills.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be positive, willing, energetic, hardworking, and reliable in performing assigned tasks.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and acquire knowledge.
Be comfortable and efficient using registers, computers, tablets, programs, and other tools.
Develop and demonstrate merchandising, visual merchandising, and register skills.
Be able to perform physical work involving prolonged standing, repetitive bending, lifting, and considerable walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Operate the register quickly, reliably, and professionally.
Maintain café presentation, cleanliness, and efficient daily operations.
Unpack and stock deliveries and maintain the bakes case, dining area, counter, and retail fixtures.
Prepare food and beverages accurately using product information and recipe guides.
Complete daily and weekly cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Follow FIFO practices and date products consistently and correctly.
Build knowledge of beverage, bakery, savory, gifting, and café retail products.
Support sales objectives, promotions, and new limited-time-offer items by sharing product knowledge with customers and colleagues.
Recommend effective food and beverage customizations.
Support the bookfloor team and other stores in the wider Cluster when needed and able.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when appropriate.
Maintain reliable attendance, work flexibly when scheduling gaps arise, and support colleagues.
Comply with company policies and procedures.