Barista - Temporary

Barnes & Noble•Gilroy, CA

About The Position

A Barnes & Noble Barista is an integral member of the Café team, welcoming customers, answering questions, helping them choose beverages and café items, maintaining the Café’s presentation, and supporting efficient daily operations. The role includes working registers, stocking deliveries, tidying the bakery case and dining area, preparing food and drinks, and providing friendly, professional service. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They are trained to use café technology and tools, maintain merchandising and cleanliness, follow food safety and sanitation procedures, and support receiving, stocking, FIFO product rotation, and loss prevention. They may also assist the bookfloor team or support other stores in the wider Cluster when needed and able. As their experience develops, Baristas build knowledge of beverage, bakery, savory, and gifting products; maintain appealing café displays; share information about promotions and sales objectives; and recommend food and beverage customizations. The role is a step in a career path that may lead to Senior Barista, with further challenges and opportunities for growth. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including willingness to fill scheduling gaps when able.
A positive, energetic, dependable, and considerate approach to work and teamwork.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort and efficiency using registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Operate registers quickly, reliably, and professionally.
Maintain café presentation, including the bakery case, dining area, counter, and retail fixtures.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately, using recipe guides, product specifications, and other available resources.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed and, when able, collaborate with other stores in the Cluster.
Learn café products and use that knowledge to maintain appealing displays, explain promotions, recommend customizations, and support sales objectives.
Follow café safety, hygiene, sanitation, loss prevention, and de-escalation procedures; identify theft or problematic behavior and seek support.
Use café training tools appropriately and comply with company policies and procedures.