Barista- Café Ora

HEI Hotels and Resorts•Los Angeles, CA

About The Position

The Barista at Café Ora provides customer service and prepares guest orders while maintaining a clean and attractive outlet. The role involves welcoming customers, accurately preparing and charging for orders, resolving guest concerns, maintaining product-preparation standards, sanitizing work areas and equipment, and following accounting procedures for payments, tips, and cash management. The employee must balance the house bank at the end of the shift and be regularly available for work. Other job-related duties may be assigned.

Requirements

Basic mathematical skills to operate a cash register; make change; total guest checks and the bank; prepare cash drops; total other charges; and understand portion sizes in relation to pricing.
Ability to operate a keyboard and use Point of Sale procedures.
Ability to effectively deal with and resolve conflict situations, such as an inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Listen to and understand customer requests, using a positive and clear speaking voice.
Prepare customer orders accurately and efficiently as requested.
Ring guest checks correctly and close them using the proper payment method, such as cash, credit card, or house charge.
Ensure guest satisfaction and tactfully negotiate resolutions when guests are dissatisfied.
Maintain the highest standards for product preparation.
Clean or sanitize work areas, utensils, equipment, service stations, or seating areas.
Follow accounting guidelines for receiving payments, verifying check totals, disbursing tips, and managing the cash drawer and house bank.
Balance the house bank at the end of the shift.
Retrieve the bank from the vault for the workstation and return it to the vault to ensure accountability.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.