Barista - Temporary

Barnes & Noble•Westminster, MD

19d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them select beverages and café items. The role supports efficient café operations and an attractive presentation by stocking deliveries, maintaining the bake case and dining area, and serving customers quickly and professionally at the register. Baristas are expected to be reliable, punctual, positive, flexible when able to help fill scheduling gaps, considerate of colleagues, cheerful and helpful with customers, and willing to learn. The position involves mastering café operations, including using technology and registers, merchandising, preparing food and drinks accurately, receiving and stocking deliveries, cleaning, following FIFO and product-dating practices, supporting the bookfloor team, and applying loss-prevention and de-escalation procedures. Employees may support other stores in the wider Cluster when able and needed. As they gain experience, Baristas develop knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. The role offers a path to Senior Barista as the employee demonstrates mastery of the position’s skills. Employees must comply with company policies and procedures. The job requires prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Reliable and punctual attendance for scheduled shifts.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate teamwork.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools efficiently.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, reliably, and professionally.
Unpack and receive deliveries, then stock products efficiently and accurately.
Prepare food and drinks accurately, using product information and recipe guides as needed.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow FIFO practices and date products correctly and consistently.
Support the bookfloor team when needed and support other stores in the Cluster when able and needed.
Apply loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Develop café product knowledge and use it to maintain appealing displays, assist customers, recommend customizations, and support sales objectives and promotions.
Use Café training tools and follow café safety, hygiene, and sanitation procedures.
Maintain reliable and punctual attendance and be flexible in filling scheduling gaps when able.
Comply with company policies and procedures.