Barista - Temporary

Barnes & Noble•West Hartford, CT

21d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role also supports efficient café operations by maintaining attractive presentation, stocking deliveries, tidying the bakes case and dining area, and providing quick, friendly, professional service at the register. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach to assigned work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use registers and other technology, maintain café and retail displays, receive and stock deliveries, prepare food and drinks accurately, complete cleaning tasks, follow FIFO and product-dating practices, support the bookfloor team when needed, and follow loss-prevention procedures. As their experience develops, Baristas build knowledge of beverage, bakery, savory and gifting products; maintain appealing displays; communicate promotions and sales objectives; recommend food and beverage customizations; use café training tools; and apply safety, hygiene and sanitation standards. They are expected to comply with company policies and procedures. With demonstrated mastery, they may advance to Senior Barista. The position involves prolonged standing, repetitive bending, lifting and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
Positive, energetic, reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability and willingness to use registers, computers, tablets, programs and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Provide quick, friendly and professional service at the register.
Maintain the attractive presentation and cleanliness of the Café, including the counter, floor fixtures, bakes case and dining area.
Unpack deliveries and stock products efficiently and accurately.
Prepare food and drinks correctly and accurately, using product information and recipe guides as needed.
Complete daily and weekly cleaning tasks during shifts.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build product knowledge across beverages, bakery, savory options and gifting, and use it to support customer recommendations and café presentation.
Communicate key sales objectives and café promotions to customers and colleagues.
Use Café training tools and follow café safety, hygiene and sanitation guidelines and procedures.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for eligible schedules.
Company-paid holidays for eligible schedules.
401(k) with company match for eligible schedules.
Comprehensive medical, dental and vision health benefits for eligible schedules.
Healthcare and dependent care spending accounts for eligible schedules.
Disability benefits for eligible schedules.
Life insurance for eligible schedules.
Transit benefit for eligible schedules.
Tuition reimbursement for eligible schedules.