Barista

The Monarch San Antonio (Zachry) • San Antonio, TX

6d • Onsite

About The Position

The Barista prepares and serves high-quality coffee, espresso beverages, teas, and light food offerings while providing exceptional guest service in a luxury hospitality environment. The role creates a welcoming experience through product knowledge, attention to detail, and personalized service, and supports daily café operations while maintaining cleanliness, presentation, and service standards consistent with The Monarch San Antonio.

The Barista prepares beverages and café offerings, processes guest orders and payments, maintains inventory and café areas, and follows food safety and sanitation standards. The role works with café team members and other hotel departments, may support other Food & Beverage outlets during busy periods, and requires reliable and consistent attendance.

Requirements

• High School Diploma or equivalent.
• Food Handler Certification.
• Strong guest service and interpersonal skills.
• Ability to prepare beverages accurately and efficiently while maintaining quality standards.
• Excellent communication and teamwork skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to operate POS systems and handle cash transactions accurately.
• Ability to learn beverage recipes, preparation methods, and product knowledge.
• Ability to stand for extended periods and perform repetitive tasks.
• Ability to lift and carry up to 30 lbs.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and special events.
• Professional appearance and adherence to grooming standards.
• Commitment to service excellence and guest satisfaction.

Nice To Haves

• Previous barista, coffee shop, café, restaurant, or hospitality experience.
• Experience preparing espresso-based beverages.
• Experience in a luxury hotel, resort, or upscale food and beverage environment.
• TABC Certification, or ability to obtain it.

Responsibilities

• Greet guests warmly and professionally and create a welcoming environment.
• Provide attentive, personalized service, anticipate guest needs, answer menu questions, make recommendations, and address or escalate guest concerns.
• Prepare espresso-based beverages, brewed coffee, teas, and specialty drinks according to recipes and presentation standards.
• Prepare and serve pastries, grab-and-go items, and other café offerings as applicable.
• Maintain consistent beverage quality and serve products at appropriate temperatures.
• Maintain knowledge of menu items, seasonal offerings, and promotional products.
• Process guest orders through the POS system and handle payment methods and cash accurately according to company procedures.
• Maintain accountability for cash banks and assist with opening and closing cash procedures as assigned.
• Keep the café, service areas, equipment, and seating areas clean and organized.
• Restock supplies and monitor inventory, communicating replenishment needs to management.
• Assist with receiving and storing deliveries according to company standards.
• Ensure proper operation and basic maintenance of espresso machines, coffee brewers, grinders, and related equipment.
• Follow food safety, sanitation, hygiene, health department, and company standards.
• Maintain a safe working environment and report maintenance concerns, hazards, or equipment malfunctions promptly.
• Collaborate with café team members and other hotel departments; participate in training and team meetings.
• Support other Food & Beverage outlets during high-volume periods and perform other duties as assigned.
• Maintain reliable and consistent attendance.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k).
• Paid leave.
• Bonus program.
• Company-paid short-term and long-term disability insurance.
• Employee assistance program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED