Barista, Kohler Waters Spa

Kohler Co.•Kohler, WI

1d•Onsite

About The Position

The Barista role is responsible for providing exceptional guest service within the Kohler Waters Spa Cafe through accurate order taking, food and beverage service, and point-of-sale transactions. This role prepares smoothies, specialty coffee beverages, and other cafe offerings, maintains a clean and welcoming environment, and upholds Forbes and Kohler Luxury Standards in every guest interaction.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent required.
Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
Ability to obtain and maintain a valid alcohol beverage server license, in accordance with state and local regulations, and responsibly serve alcoholic beverages to guests when applicable.
Ability to cross-train in multiple cafes, to include back-of-house culinary operations, such as juicing and prep, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
Strong interpersonal skills, time management, and attention to detail.
Proven ability to train others, manage multiple projects simultaneously, and maintain professionalism and effective decision-making in high pressure environments.
Possession of, or ability to obtain, a ServSave Certification with the National Restaurant Association or equivalent.
Advanced knowledge and demonstrated proficiency of espresso machinery, milk science, latte art, nitro systems, and POS operations.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Previous experience with food preparation preferred.

Responsibilities

Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
Follow cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
Record and accurately process purchases, process transactions with poise using POS including handling cash, credit, and room charges.
Act as a food runner and busser, ensuring timely delivery of food and beverages, maintaining cleanliness of dining areas, clearing and resetting tables.
Execute seasonal beverage features, promotions, and cafe initiatives.
Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
Complete all tasks assigned by leadership.