Barista - Temporary

Barnes & Noble•Charlotte, NC

29d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive presentation, stocking deliveries, tidying the bakes case and dining area, and providing quick, friendly register service. Baristas are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the work. They are trained to use café technology and tools, maintain merchandising and cleanliness, operate registers, receive and stock deliveries, prepare food and drinks accurately, follow FIFO and product-dating practices, support the bookfloor when needed, and follow loss-prevention and de-escalation procedures. The work involves physical activity, including prolonged standing, repetitive bending, lifting, and substantial walking. Employees may work in other stores when able and when needed to support the wider Cluster. As they gain experience, Baristas build product, customization, promotion, café retail, training-tool, safety, hygiene, and sanitation knowledge. With demonstrated mastery, they are expected to advance to Senior Barista. Baristas must comply with company policies and procedures. The position is temporary. Benefits vary according to scheduled hours and location. Depending on hours, benefits may include an employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, medical, dental and vision coverage, healthcare and dependent care spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful, helpful customer-service approach.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools efficiently.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and substantial walking.
Willingness to learn and perform café operations, including register operation, merchandising, stocking, food and drink preparation, cleaning, FIFO and product dating, and loss prevention.

Nice To Haves

Enjoyment of working as a barista.
Ability to work in other stores when able and when needed.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, cleanliness, and visual merchandising at the counter and floor retail fixtures.
Unpack and receive deliveries, then stock products efficiently and accurately.
Tidy the bakes case and dining area.
Operate registers quickly, competently, and reliably while providing professional customer service.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other tools.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation standards.
Apply First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to support presentation, sales objectives, promotions, and customer recommendations.
Use café training tools appropriately and support the success of key products and promotions.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.