Barista - Temporary

Barnes & Noble•Mansfield, OH

6d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers cheerfully and helpfully, answering questions, and connecting them with suitable beverages and café items. The role helps maintain an attractive café presentation and efficient operations by stocking deliveries, tidying the bake case and dining area, and providing quick, friendly, professional service at registers. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration and support for colleagues, and cheerful customer service. They should be willing to learn new skills and enjoy working as a barista. The role involves mastering café operational competencies, with training provided. Baristas may also support the bookfloor team and, when able and needed, other stores in the wider Cluster. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. As experience grows, Baristas build knowledge of café products, presentation, promotions, customization recommendations, retail options, training tools, and café safety, hygiene, and sanitation. Baristas who demonstrate mastery of the role’s skills are expected to advance to Senior Barista. Employees must comply with all company policies and procedures. Benefits vary by scheduled weekly hours and location. Employees scheduled for under 20 hours per week receive an employee discount, EAP, and sick pay. Those scheduled for 20–29.99 hours receive those benefits plus paid time off (including paid maternity and parental leave), company-paid holidays, transit, and a 401(k) with company match. Those scheduled for 30 or more hours receive those benefits plus comprehensive medical, dental, and vision coverage, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement. Benefits are subject to plan terms and may vary by location and state regulations.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to master the operational competencies of a Barnes & Noble barista.

Responsibilities

Welcome customers, answer questions, and help them choose beverages and café items.
Maintain attractive café presentation and cleanliness, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team and, when able and needed, other stores in the wider Cluster.
Build knowledge of beverage, bakery, savory, gifting, and café retail products; use it to support presentation, sales objectives, promotions, and customer customization recommendations.
Use café training tools appropriately and support key product and promotion execution.
Understand loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as needed.
Comply with company policies and procedures.