Barista - Temporary

Barnes & Noble•Ontario, CA

21d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the bookstore café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role also supports efficient café operations by maintaining presentation and cleanliness, stocking deliveries, tidying the bakery case and dining area, and serving customers at the register. Baristas are expected to be cheerful, helpful, reliable, punctual, positive, supportive of colleagues, willing to learn, and flexible in responding to store scheduling needs. Baristas learn and perform operational tasks including using registers and other technology, merchandising the café and retail fixtures, preparing food and drinks accurately, receiving and stocking deliveries, completing cleaning tasks, following FIFO and product-dating practices, and supporting the bookstore floor team when needed. They also learn loss-prevention procedures and de-escalation techniques. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Travel to other stores may be needed when the employee is able and the wider cluster requires support. As they gain experience, Baristas build knowledge of café beverages, bakery and savory products, gifting, promotions, customization recommendations, café retail options, training resources, and safety, hygiene, and sanitation procedures. Employees who master the role are expected to advance to Senior Barista. Employees must comply with company policies and procedures. The position is temporary. The stated starting hourly rate is $20.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary by scheduled weekly hours and location. Benefits listed include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit, 401(k) with company match, medical, dental and vision coverage, healthcare and dependent-care spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Cheerful, helpful, and customer-focused approach.
Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability to fill gaps when able.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate collaboration with colleagues.
Aptitude and willingness to learn new skills and knowledge.
Ability to use varied technology, including registers, computers, tablets, and programs.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work the required café operations and learn food and beverage preparation, merchandising, cleaning, stocking, and safety procedures.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation and help ensure efficient café operations.
Unpack and stock deliveries; tidy the bakery case and dining area.
Operate registers quickly, reliably, and professionally.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Maintain café presentation and cleanliness, including counter and floor retail fixtures.
Prepare food and drinks correctly and accurately using product information and recipe guides as needed.
Complete daily and weekly cleaning tasks during shifts and follow café safety, hygiene, sanitation, FIFO, and product-dating procedures.
Support receiving, unpacking, and accurate stocking of deliveries.
Support the bookstore floor team when needed and provide support at other stores when able and needed by the cluster.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of café products, promotions, customization options, and retail offerings and use that knowledge to support sales and customer recommendations.
Use café training tools appropriately.
Comply with company policies and procedures.
Maintain reliable, punctual attendance and fill scheduling gaps when able.