Barista - Temporary

Barnes & Noble•Westlake, OH

23d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, helping them choose beverages and café items, and providing quick, friendly, professional register service. The role also helps maintain an attractive and clean café, stocks deliveries, and keeps the bake case and dining area tidy. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, and a willingness to learn. They receive training and are expected to develop proficiency in café operations, including register use, merchandising, receiving and stocking deliveries, preparing food and drinks, cleaning, FIFO and product-dating practices, supporting the bookfloor team, and following loss-prevention procedures. As their experience grows, Baristas build knowledge of café products, promotions, customization recommendations, retail options, training tools, and safety, hygiene, and sanitation procedures. The position offers a career path toward Senior Barista as the employee develops mastery of the role's skills. The role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work at other stores when able and as needed to support the wider Cluster. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store needs, including filling scheduling gaps when able.
Bring a positive, willing, energetic, hard-working, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Demonstrate aptitude and willingness to learn new skills and knowledge.
Be willing to learn and perform the operational competencies of a Barnes & Noble Barista.
Comfortably and efficiently use registers, computers, tablets, programs, and other tools.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help connect them with suitable beverages and café items.
Provide quick, friendly, and professional service at the registers.
Maintain café presentation and cleanliness, including the bake case, dining area, counter, and retail fixtures.
Unpack and receive deliveries, then stock items efficiently and accurately.
Prepare food and drinks properly and accurately using available knowledge, recipe guides, product specifications, and other tools.
Complete daily and weekly café cleaning tasks during shifts.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed and assist other stores in the wider Cluster when able and required.
Follow loss-prevention procedures, identify theft or problematic behavior, use de-escalation techniques, and seek support when appropriate.
Develop and apply product knowledge across beverages, bakery, savory options, and gifting; maintain appealing displays and recommend customizations.
Support sales objectives, promotions, café retail options, and key products by sharing product knowledge with customers and colleagues.
Use café training tools and follow café safety, hygiene, and sanitation procedures.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled at least 20 hours per week.
Company-paid holidays for employees scheduled at least 20 hours per week.
401(k) with company match for employees scheduled at least 20 hours per week.
Transit benefits for employees scheduled at least 20 hours per week.
Comprehensive medical, dental, and vision benefits for employees scheduled 30 hours or more per week.
Healthcare and dependent care spending accounts for employees scheduled 30 hours or more per week.
Disability benefits and life insurance for employees scheduled 30 hours or more per week.
Tuition reimbursement for employees scheduled 30 hours or more per week.