Barista - Temporary

Barnes & Noble•Billings, MT

20d

About The Position

A Barnes & Noble Barista welcomes customers in a cheerful and helpful way, answers questions, and connects readers with appropriate beverages and café items. The role supports the efficient operation and attractive presentation of the Café by maintaining displays and cleanliness, stocking deliveries, tidying the bake case and dining area, and operating registers with quick, professional service. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They work as part of a busy team and are trained to develop operational skills, product knowledge, and proficiency in café service. As experience grows, Baristas contribute to café sales and promotions, make food and beverage customization recommendations, and maintain safety, hygiene, and sanitation standards. The position may involve working in other stores when needed and as the employee is able. Baristas who develop and demonstrate mastery of the role’s skills are expected to advance to Senior Barista.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including willingness to fill scheduling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate teamwork.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Nice To Haves

Enjoyment of working as a barista.
Ability and willingness to work in other stores when needed to support the wider Cluster.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, including the counter, floor retail fixtures, bake case, and dining area.
Operate registers quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately, using recipe guides, product specifications, and other available resources.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of beverage, bakery, savory, and gifting products and use it to maintain appealing displays and assist customers.
Share knowledge about new limited-time offers, café promotions, and key sales objectives with customers and colleagues.
Recommend food and beverage customizations and support café retail options and promotions.
Use café training tools appropriately and follow café safety, hygiene, and sanitation standards.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for eligible schedules)
Company-paid holidays (for eligible schedules)
401(k) with company match (for eligible schedules)
Comprehensive medical, dental, and vision health benefits (for schedules of 30 hours or more)
Healthcare and dependent care spending accounts (for schedules of 30 hours or more)
Disability benefits (for schedules of 30 hours or more)
Life insurance (for schedules of 30 hours or more)
Transit benefits (for eligible schedules)
Tuition reimbursement (for schedules of 30 hours or more)