Barista - Temporary

Barnes & Noble•Hingham, MA

31d•$16

About The Position

A Barnes & Noble Barista is an integral member of the Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run Café by stocking deliveries, maintaining the bake case and dining area, and serving customers quickly and professionally at the register. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use café technology, prepare food and drinks accurately, maintain merchandise presentation and cleanliness, receive and stock deliveries, follow FIFO and product-dating practices, complete cleaning tasks, and follow loss-prevention and de-escalation procedures. Baristas may also support the bookfloor team and other stores in the wider Cluster when needed and able. As they gain experience, Baristas develop knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. With mastery of the role’s skills, they are expected to advance to Senior Barista. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. The role is temporary.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for early mornings, late evenings, weekends, and most holidays as scheduling needs require.
Positive, energetic, reliable approach to assigned work.
Supportive and considerate collaboration with colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and floor retail fixtures.
Operate registers to serve customers quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other tools.
Complete daily and weekly cleaning tasks and maintain café cleanliness.
Follow FIFO practices and consistently date products correctly.
Support the bookfloor team and, when able and needed, other stores in the wider Cluster.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Develop knowledge of beverage, bakery, savory, gifting, and café retail offerings and use it to support sales, promotions, and customer recommendations.
Follow café safety, hygiene, sanitation, and company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled at least 20 hours per week)
Company-paid holidays (for employees scheduled at least 20 hours per week)
Transit benefits (for employees scheduled at least 20 hours per week)
401(k) with company match (for employees scheduled at least 20 hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled at least 30 hours per week)
Healthcare and dependent care spending accounts (for employees scheduled at least 30 hours per week)
Disability benefits (for employees scheduled at least 30 hours per week)
Life insurance (for employees scheduled at least 30 hours per week)
Tuition reimbursement (for employees scheduled at least 30 hours per week)