Barista - Temporary

Barnes & Noble•Rochester Hills, MI

27d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the efficient operation and attractive presentation of the Café by stocking deliveries, maintaining the bake case and dining area, and providing quick, friendly, professional service at the register. Baristas are expected to be reliable, punctual, positive, flexible when filling scheduling gaps, supportive of colleagues, cheerful and helpful with customers, and willing to learn. They must master café operations, including using registers and other technology, preparing food and drinks, merchandising, receiving and stocking deliveries, cleaning, applying FIFO and product-dating practices, and following loss-prevention and de-escalation procedures. Baristas may also support the bookfloor team and other stores in the wider Cluster when able and needed. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and food safety, hygiene, and sanitation procedures. They use that knowledge to maintain appealing displays, support sales objectives, and assist customers and colleagues. The role is a step in a career path that may lead to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
A positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate approach to colleagues and a consistently cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and acquire knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive Café presentation, including the counter, floor retail fixtures, bake case, and dining area.
Operate registers quickly, accurately, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks correctly using product knowledge, colleagues’ guidance, recipe guides, product specification sheets, and other tools.
Complete daily and weekly cleaning tasks and maintain Café cleanliness.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed and, when able and needed, assist other stores in the wider Cluster.
Follow loss-prevention procedures and use de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of beverage, bakery, savory, and gifting products, café retail options, promotions, and customization recommendations.
Share product and promotion knowledge with customers and colleagues and support key sales objectives.
Use Café training tools and follow food safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)