barista, Tasting Room and Experiences - New York Reserve

Starbucks Coffee Company•New York, NY

6d•$20 - $22

About The Position

The barista, Tasting Room and Experiences contributes to the success of the Starbucks Reserve brand by providing an exceptional experience to customers as an ambassador of coffee leadership and steward of quality. The role combines coffee and food expertise, customer service, sales, and operational responsibilities to create the Starbucks Reserve Experience for customers and fellow partners. The barista models Starbucks guiding principles and supports a welcoming environment where customers can enjoy coffee, food, and shared experiences. The role features a range of coffee preparation methods, including Pour Over, Chemex, Coffee Press, Espresso, and the Clover Vertica system. Baristas serve and explain rotating coffee, beverage, food, whole-bean, and retail offerings; prepare and assemble items to company standards; and support events, inventory, product availability, and clean and organized workspaces. Partners may work across different store departments and perform varied tasks during each shift.

Requirements

Experience in the service, culinary, restaurant, or entertainment industry, such as restaurant, bar, theater, kitchen, specialty retail, or hospitality experience.
Ability to bend, twist, squat, reach, crawl, push or pull, climb stairs, and stand without limitation for long periods.
Reading, writing, and oral proficiency in English.
Availability to work flexible hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to carry 35 pounds consistently.
Ability to memorize complex menus, ingredients, and beverage and food builds.
Health-code certification as required by the applicable jurisdiction.

Nice To Haves

One to two years of specialty retail sales experience.
Facilitation and presentation skills.
Ability to carry and balance a tray.
Baking or culinary certification or degree.
Pizza-making experience or additional baking experience.
Basic culinary knife skills.
Ability to understand and carry out oral and written instructions and request clarification when needed.
High attention to detail and ability to multitask and prioritize effectively.
Ability to work as part of a large, matrixed team.
Additional language skills.
Ability to learn quickly.
Strong interpersonal skills.
Ability to build relationships quickly.
Ability to work in multiple positions across different store departments (Zones), performing varied tasks during each shift.

Responsibilities

Act with integrity, honesty, and knowledge in support of Starbucks’ culture, values, and mission.
Provide a distinctive coffee- and food-focused experience, keeping up with production demand throughout the day.
Share expert knowledge of food and beverage products and their ingredients.
Remain composed and calm during high-volume periods and unusual or ambiguous situations.
Prepare and serve beverages, whole-bean coffee, and food consistently according to recipe and presentation standards.
Follow health, safety, and sanitation guidelines.
Contribute to a positive team environment and maintain regular, punctual attendance.
Anticipate customer and store needs by evaluating the environment and observing customer cues.
Deliver exceptional customer service and support the store events model and its execution.
Take responsibility for the full-service model in applicable locations.
Maintain knowledge of rotating food, beverage, whole-bean, and retail items.
Engage customers through recommendations, food and beverage pairings, and equipment demonstrations.
Follow operational policies and procedures, including cash handling, safety, and security practices.
Keep the workspace clean and organized so partners can locate resources and products.
Work in a fast-innovation environment with minimal turnaround time from innovation to product and service delivery.
Support inventory management, delivery receiving, and storage.
Use production-planning tools to help ensure item availability.
Prepare, finish, and assemble beverages and food using the necessary equipment.
Stock and maintain display tables and cases, supplies, and service wares.
Proof doughs and laminates.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability coverage.
Paid parental leave and family expansion reimbursement.
Paid vacation that accrues after an introductory period; the amount depends on work location.
Sick time, accrued according to hours worked and work location.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and other educational opportunities.
Backup care and DACA reimbursement.