Barista - Temporary

Barnes & Noble•Collierville, TN

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role also supports efficient café operations by maintaining an attractive, clean presentation; stocking deliveries; tidying the bake case and dining area; and providing quick, friendly, professional service at the register. Baristas are trained to use registers, computers, tablets, programs, and other tools; prepare food and drinks accurately; maintain café and retail merchandising; receive and stock deliveries; follow FIFO and product-dating practices; and complete daily and weekly cleaning tasks. They also support the bookfloor team when needed and follow loss-prevention procedures, including identifying theft and seeking help with problematic behavior. As their experience grows, Baristas build knowledge of café beverages, bakery and savory products, gifting, promotions, customizations, retail options, training tools, and safety, hygiene, and sanitation standards. They use that knowledge to support sales and provide helpful recommendations to customers. The position is temporary, and experienced Baristas may advance to Senior Barista. Employees may work in other stores when able and when needed to support the wider Cluster.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Approach work positively and willingly, completing assigned tasks with purpose, energy, and reliability.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and knowledge.
Be comfortable and efficient using registers, computers, tablets, programs, and other tools.
Develop and demonstrate register, merchandising, stocking, food and drink preparation, cleaning, and café operations skills.
Follow loss-prevention procedures and use de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Be able to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Provide quick, friendly, professional service at the register.
Maintain attractive café, counter, and floor retail presentations, and keep the café, bake case, and dining area tidy and clean.
Unpack, receive, and accurately stock deliveries.
Prepare food and drinks properly and accurately, using product information and recipe guides as needed.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, sanitation, FIFO, and product-dating practices.
Support café sales objectives, promotions, and retail options by sharing product knowledge with customers and colleagues.
Make effective food and beverage customization recommendations.
Support the bookfloor team when needed and collaborate with other stores in the Cluster when able and needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support as appropriate.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for qualifying scheduled hours)
Company-paid holidays (for qualifying scheduled hours)
401(k) with company match (for qualifying scheduled hours)
Transit benefit (for qualifying scheduled hours)
Medical, dental, and vision benefits (for employees scheduled 30 hours or more)
Healthcare and dependent-care spending accounts (for employees scheduled 30 hours or more)
Disability benefits (for employees scheduled 30 hours or more)
Life insurance (for employees scheduled 30 hours or more)
Tuition reimbursement (for employees scheduled 30 hours or more)