Barista - Temporary

Barnes & Noble•Murfreesboro, TN

24d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive presentation and cleanliness, stocking deliveries, tidying the bakery case and dining area, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. The position requires mastering café operations and product knowledge, including preparing food and drinks accurately, merchandising, receiving and stocking deliveries, using registers and other technology, cleaning, food safety, FIFO practices, loss prevention, and supporting the bookfloor team when needed. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. As they gain experience, they develop knowledge of café products, promotions, customization options, retail offerings, training resources, and safety and sanitation procedures. Baristas who master the role are expected to progress to Senior Barista. The position is temporary and requires compliance with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and helpful to customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop and maintain merchandising and visual merchandising skills.
Prepare food and drinks accurately using available information and resources.
Perform cleaning tasks reliably and follow FIFO and product-dating practices.
Understand loss prevention procedures and de-escalation techniques.
Meet the physical demands of prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation and cleanliness, including the bakery case, dining area, counter, and retail fixtures.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack, receive, and accurately stock deliveries.
Prepare food and beverages accurately using product information, recipe guides, and other resources.
Complete daily and weekly café cleaning tasks and follow food safety, hygiene, and sanitation procedures.
Follow FIFO practices and consistently date products correctly.
Support the bookfloor team and wider Cluster as needed, including working in other stores when able.
Apply loss prevention procedures and de-escalation techniques; identify theft and seek support for concerning behaviors or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and maintain their presentation.
Communicate café promotions and key sales objectives to customers and colleagues.
Recommend effective food and beverage customizations and support café retail options.
Use café training tools appropriately and comply with company policies and procedures.