Barista - Temporary

Barnes & Noble•Wilmington, DE

19d

About The Position

A Barnes & Noble Barista welcomes customers, helps them choose beverages and café items, and provides quick, friendly, professional service at the register. The role supports the café team by maintaining attractive displays and cleanliness, stocking deliveries, and keeping the bakes case and dining area tidy. Baristas are expected to be dependable, positive, helpful to colleagues and customers, willing to learn, and enthusiastic about the work. The position involves learning operational competencies such as using registers and other technology, merchandising café and retail fixtures, preparing food and drinks accurately, receiving and stocking deliveries, following FIFO and product-dating practices, completing cleaning tasks, and supporting the bookfloor team when needed. Baristas also follow loss-prevention procedures and use de-escalation techniques, seeking support when issues arise. As experience grows, Baristas develop knowledge of café products, promotions, customization recommendations, retail options, training tools, and safety, hygiene, and sanitation procedures. The role may involve supporting other stores in the wider Cluster when able and needed. Employees who develop mastery of the role’s skills are expected to advance to Senior Barista. Compliance with company policies and procedures is required.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
A positive, energetic, reliable, and hardworking approach to assigned tasks.
Consideration for colleagues and willingness to support the team.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Provide quick, friendly, and professional service at the register.
Maintain café presentation and cleanliness, including the bakes case, dining area, counter, and floor retail fixtures.
Support receiving and unpacking deliveries and accurately stock products.
Prepare food and drinks correctly using product information and recipe guides.
Complete daily and weekly cleaning tasks during shifts and follow café safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team and, when able and needed, other stores in the wider Cluster.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support when needed.
Build product and promotion knowledge, make effective customization recommendations, and share relevant information with customers and colleagues.
Use café training tools appropriately and comply with company policies and procedures.