Barista - Temporary

Barnes & Noble•West Chester, OH

4d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations by maintaining attractive presentation, stocking deliveries, tidying the bake case and dining area, and serving customers quickly and professionally at the register. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained to use café technology and tools, maintain café and retail presentation, prepare food and drinks accurately, receive and stock deliveries, complete cleaning tasks, follow FIFO and product-dating practices, support the bookfloor when needed, and follow loss-prevention procedures. The work involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work at other stores when able and when needed to support the wider Cluster. As they gain experience, they develop product, promotion, customization, merchandising, training-tool, safety, hygiene, and sanitation knowledge. The career path provides an opportunity to advance to Senior Barista after demonstrating mastery of the role’s skills. The position requires compliance with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, energetic, dependable approach to assigned work.
A supportive and considerate approach to colleagues.
Cheerful, helpful customer service and a willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to work at other stores when able and needed to support the wider Cluster.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, reliably, and professionally.
Unpack and receive deliveries, then stock products accurately and efficiently.
Prepare food and drinks accurately using product knowledge, recipe guides, product specifications, and other available tools.
Complete daily and weekly café cleaning tasks and maintain cleanliness, safety, hygiene, and sanitation standards.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team and wider Cluster when needed, including working at other stores when able.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support when appropriate.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to support product presentation, sales objectives, promotions, and customer recommendations.
Use café training tools appropriately and share product and promotion knowledge with customers and colleagues.
Comply with company policies and procedures.