Barista - Temporary

Barnes & Noble•West Chester, OH

5d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive café presentation and efficient operations by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a quick, friendly, and professional manner. The Barista learns and performs operational tasks including using registers and other technology, merchandising, preparing food and drinks according to recipes and product information, receiving and stocking deliveries, completing cleaning tasks, following FIFO and product-dating practices, and supporting the bookfloor team when needed. The position also involves understanding loss-prevention procedures and de-escalation techniques, and seeking assistance when theft or other problematic behavior is identified. As skills develop, the Barista builds knowledge of beverage, bakery, savory, and gifting products; maintains appealing product presentation; supports café sales objectives and promotions; recommends customizations; uses café training tools; and follows safety, hygiene, and sanitation procedures. The role may involve working in other stores within the wider Cluster when able and needed. Baristas who demonstrate mastery of the role are expected to advance to Senior Barista. The employee must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain an attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate the register quickly, reliably, and professionally.
Help receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, recipe guides, specification sheets, and other available tools.
Complete daily and weekly café cleaning tasks and maintain cleanliness.
Follow FIFO practices and consistently date products correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build and apply knowledge of café beverages, bakery, savory items, gifting, promotions, and retail options.
Share product and promotion knowledge with customers and colleagues, and recommend food and beverage customizations.
Follow café safety, hygiene, and sanitation standards and procedures.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.