Barista - Temporary

Barnes & Noble•Burlington, MA

10d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run Café by stocking deliveries, maintaining the bakery case and dining area, operating registers, and preparing food and drinks. Baristas work collaboratively with café and bookfloor colleagues and may support other stores in the wider Cluster when able and needed. Baristas are trained to use registers and other technology, maintain café and retail displays, receive and stock deliveries, prepare food and beverages accurately, complete cleaning tasks, apply First In First Out (FIFO) and product-dating practices, and follow loss-prevention procedures and de-escalation techniques. As they gain experience, they develop product knowledge, support promotions and sales objectives, recommend customizations, use café training tools, and maintain food-safety, hygiene, and sanitation standards. The role offers a path to Senior Barista as skills develop. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, energetic, dependable, and willing approach to assigned work.
Considerate teamwork and willingness to help colleagues.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform the physical activity required, including prolonged standing, repetitive bending, lifting, and considerable walking.
Enjoyment of working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain the presentation, cleanliness, and efficient operation of the Café, including the bakery case and dining area.
Operate registers quickly, reliably, and professionally.
Unpack and receive deliveries and accurately stock products.
Prepare food and beverages accurately using product information and recipe guides as needed.
Complete daily and weekly café cleaning tasks and follow food-safety, hygiene, and sanitation procedures.
Follow FIFO practices and consistently date products correctly.
Maintain café counters and floor retail fixtures using effective visual merchandising.
Support the bookfloor team when needed and, when able and needed, support other stores in the wider Cluster.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Build knowledge of beverage, bakery, savory, and gifting products; use it to maintain appealing displays and recommend customizations.
Communicate café promotions and new limited-time-offer items to customers and colleagues and support related sales objectives.
Use café training tools appropriately and develop café retail knowledge and engagement.
Maintain reliable and punctual attendance, respond flexibly to scheduling needs when able, and support colleagues and customers.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)