A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run Café by stocking deliveries, maintaining displays and dining areas, preparing food and drinks, and serving customers professionally at the register. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for the work. Baristas learn and perform operational duties using registers, computers, tablets, programs, recipe guides, product specification sheets, and other tools. They maintain café and retail presentation, receive and stock deliveries, prepare food and drinks accurately, complete cleaning tasks, follow FIFO and product-dating practices, and support the bookfloor team when needed. They also follow loss-prevention procedures and de-escalation techniques, and identify and seek support for theft or other problematic behavior. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. As they gain experience, Baristas build knowledge of beverage, bakery, savory, gifting, and café retail products; maintain appealing displays; communicate promotions and key sales objectives; make food and beverage customization recommendations; use café training tools; and apply safety, hygiene, and sanitation procedures. With demonstrated mastery, Baristas are expected to advance to Senior Barista. Employees must comply with company policies and procedures.
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Career Level
Entry Level
Education Level
No Education Listed