Barista - Temporary

Barnes & Noble•Holland, MI

26d•Onsite

About The Position

A Barnes & Noble Barista is an integral member of the bookstore Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient Café operations by maintaining an attractive, clean presentation; unpacking and stocking deliveries; tidying the bake case and dining area; preparing food and drinks; and serving customers quickly and professionally at the register. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to develop their product knowledge and skills over time. As experience and mastery grow, the career path may advance to Senior Barista. The job involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. The position is temporary.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including availability for a store that is open early mornings to late evenings every day, including weekends and most holidays.
Positive, energetic, reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform the physical activity required, including prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to follow café cleanliness, food safety, hygiene, sanitation, FIFO, and product-dating procedures.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Maintain an attractive, clean Café presentation, including the bake case, dining area, counter, and retail fixtures.
Operate registers to serve customers quickly, accurately, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and beverages accurately using recipe guides, product specifications, and other available resources.
Complete daily and weekly cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss prevention procedures, identify theft or problematic behavior, use de-escalation techniques, and seek support when needed.
Build knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to maintain appealing presentation and make customer recommendations.
Communicate café promotions and key sales objectives to customers and colleagues.
Use Café training tools appropriately and support the success of key products and promotions.
Comply with company policies and procedures.
Fill scheduling gaps when able and, when needed and able, support other stores in the wider Cluster.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)