Barista - Temporary

Barnes & Noble•Holland, MI

25d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role contributes to the attractive presentation and efficient operation of the Café by stocking deliveries, tidying the bakery case and dining area, operating registers, preparing food and drinks, and maintaining cleanliness. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They use café training tools and product information, follow food safety and sanitation procedures, and help support sales objectives and promotions. As their skills develop, Baristas are expected to advance to Senior Barista. They may also support other stores in the wider Cluster when able and needed, and must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings to late evenings, every day, including weekends and most holidays.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate attitude toward colleagues.
A cheerful and helpful approach to customer service.
Aptitude and willingness to learn new skills and acquire knowledge about the store and café.
Comfort and efficiency using registers, computers, tablets, programs, and other tools.
Ability to perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them choose beverages and café items.
Maintain the presentation and cleanliness of the Café, including the counter, retail fixtures, bakery case, and dining area.
Operate registers quickly, reliably, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks accurately using product knowledge, recipe guides, and other available information.
Complete daily and weekly cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products consistently and correctly.
Build knowledge of beverage, bakery, savory, gifting, and café retail products.
Share knowledge of new limited-time offers and promotions with customers and colleagues, and support sales objectives.
Recommend food and beverage customizations to customers.
Support the bookfloor team and other stores in the wider Cluster when needed and able.
Follow loss prevention procedures, use de-escalation techniques, and seek support for theft or other problematic behavior.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and work supportively with colleagues.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 hours or more per week)
Company-paid holidays (for employees scheduled 20 hours or more per week)
Transit benefits (for employees scheduled 20 hours or more per week)
401(k) with company match (for employees scheduled 20 hours or more per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)