Barista - Temporary

Barnes & Noble•Collierville, TN

About The Position

A Barista is an integral member of a Barnes & Noble Café team, welcoming customers cheerfully, answering questions, and helping them find beverages and café items. The role supports the café’s efficient operation and attractive presentation by serving customers at the register, preparing food and drinks, stocking deliveries, and maintaining the café, bakes case, dining area, counter, and retail fixtures. Baristas are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, helpfulness toward customers, and willingness to learn. They receive training in the operational competencies of the role, including register and technology use, merchandising, food and beverage preparation, receiving and stocking deliveries, cleaning, FIFO and product dating practices, loss prevention, and supporting the bookfloor team. The work involves prolonged standing, repetitive bending, lifting, and considerable walking. Baristas may support other stores in the wider cluster when able and needed. As they gain experience, Baristas build knowledge of café products, promotions, customization options, retail offerings, training tools, and safety, hygiene, and sanitation procedures. They use this knowledge to maintain appealing displays, assist customers and colleagues, and support sales objectives. As they master the role’s skills, they are expected to advance to Senior Barista. They must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs when able.
Positive, purposeful, energetic, and reliable approach to work.
Supportive and considerate approach to colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and substantial walking.
Ability to work during the store’s operating hours, which include early mornings, late evenings, weekends, and most holidays.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Serve customers quickly and professionally at the register.
Prepare food and drinks accurately, using recipe guides, product specifications, and available knowledge.
Maintain the presentation and cleanliness of the café, including the bakes case, dining area, counter, and floor retail fixtures.
Unpack and receive deliveries, then stock products efficiently and accurately.
Complete daily and weekly café cleaning tasks and follow food safety, hygiene, sanitation, and café procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Build knowledge of beverage, bakery, savory, and gifting products; use that knowledge to support customers, colleagues, customization recommendations, and sales promotions.
Support café retail options and key product and promotional objectives.
Support the bookfloor team and other stores in the cluster when needed and able.
Follow loss prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Maintain reliable attendance, be flexible when able to fill scheduling gaps, and work positively and supportively with customers and colleagues.
Use café training tools appropriately and develop barista skills toward the Senior Barista career step.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 hours or more per week)
Company-paid holidays (for employees scheduled 20 hours or more per week)
Transit benefits (for employees scheduled 20 hours or more per week)
401(k) with company match (for employees scheduled 20 hours or more per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)