Barista - Temporary

Barnes & Noble•Ladue, MO

4d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the Café’s efficient operation and attractive presentation by stocking deliveries, maintaining the bake case and dining area, and serving customers quickly and professionally at the register. Baristas learn and perform operational duties including using registers and other technology, merchandising, preparing food and drinks, receiving and stocking deliveries, cleaning, following FIFO and product-dating practices, and supporting the bookfloor team when needed. They follow café safety, hygiene, and sanitation procedures and use loss-prevention and de-escalation practices, seeking assistance with theft or other store issues. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. As their knowledge develops, Baristas build familiarity with beverage, bakery, savory, gifting, and café retail products; maintain appealing product presentation; share information about promotions and new limited-time offerings; and recommend food and beverage customizations. The role is a step in a career path that may lead to Senior Barista as skills and competencies are mastered. Baristas must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, willing, energetic, and reliable approach to assigned work.
Considerate and supportive conduct toward colleagues and customers.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Ability and willingness to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work in other stores when able and needed to support the wider Cluster.

Responsibilities

Welcome customers cheerfully, answer questions, and help connect them with beverages and café items.
Maintain attractive café presentation and cleanliness, including the bake case, dining area, counter, and retail fixtures.
Operate registers quickly, competently, and in a friendly, professional manner.
Receive, unpack, and stock deliveries accurately and efficiently.
Prepare food and drinks accurately, using product knowledge, colleagues, recipe guides, and product specification materials.
Complete daily and weekly café cleaning tasks reliably during shifts.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed and, when able, support other stores in the wider Cluster.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Develop knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to maintain appealing presentation and recommend customizations.
Share knowledge of new limited-time offerings and café promotions with customers and colleagues, and support sales objectives.
Use café training tools and follow safety, hygiene, and sanitation guidelines and procedures.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs when able, and support colleagues.
Comply with company policies and procedures.