Barista - Temporary

Barnes & Noble•Columbus, OH

29d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports an attractive, clean, and efficiently run Café by stocking deliveries, maintaining displays and dining areas, preparing food and drinks, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training and are expected to become proficient in operational competencies, including technology and register use, merchandising, receiving and stocking deliveries, food and drink preparation, cleaning, FIFO and product dating, loss prevention, and supporting the bookfloor team when needed. As their experience develops, Baristas build knowledge of café products, promotions, customization options, retail offerings, training resources, and safety, hygiene, and sanitation procedures. They use this expertise to maintain appealing product presentation and support sales. Employees who demonstrate mastery of the role are expected to advance to Senior Barista. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and substantial walking. Baristas may work in other stores when able and when needed to support the wider Cluster. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings to late evenings every day, including weekends and most holidays.
Positive, willing, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to develop and maintain merchandising, register, delivery receiving and stocking, food and drink preparation, cleaning, FIFO, and product-dating competencies.
Ability to follow café safety, hygiene, and sanitation guidelines and procedures.
Physical ability to perform prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers cheerfully, answer questions, and help them select beverages and café items.
Maintain attractive café presentation, cleanliness, and efficient operations, including the bakes case and dining area.
Operate registers quickly, reliably, and professionally.
Receive, unpack, and accurately stock deliveries.
Prepare food and drinks properly and accurately, using product information and recipe guides as needed.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Follow FIFO practices and correctly date products.
Maintain café counter, floor fixtures, and retail displays through merchandising.
Support the bookfloor team when needed.
Understand and follow loss prevention procedures and de-escalation techniques; identify theft or concerning behavior and seek support as appropriate.
Build knowledge of beverage, bakery, savory, gifting, and retail products, and use that knowledge to support product presentation, promotions, sales objectives, and customer customization recommendations.
Use café training tools appropriately.
Maintain reliable and punctual attendance, and fill scheduling gaps when able.
Support colleagues and contribute to the wider Cluster, including working in other stores when able and needed.
Comply with company policies and procedures.