Barista - Temporary

Barnes & Noble•Gilbert, AZ

About The Position

The Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports efficient café operations and an attractive presentation by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility where possible, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. The position requires mastering café operations, including using registers and other technology; merchandising and maintaining café cleanliness; receiving, unpacking, and stocking deliveries; preparing food and drinks accurately; following FIFO and product-dating practices; and carrying out cleaning tasks. Baristas may also support the bookfloor team and follow loss-prevention and de-escalation procedures. As experience grows, the Barista develops knowledge of café products, promotions, customization options, training resources, and safety, hygiene, and sanitation standards, using that knowledge to support sales and café presentation. The position is a development step toward Senior Barista. Work involves prolonged standing, repetitive bending, lifting, and substantial walking. Employees may work in other stores when able and needed to support the wider Cluster, and must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs when able.
Approach work positively, purposefully, and reliably.
Be supportive and considerate of colleagues and consistently helpful to customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop and demonstrate effective merchandising and visual merchandising skills.
Make food and drinks properly and accurately.
Perform prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Serve customers at the register quickly, reliably, and professionally.
Maintain attractive café, counter, floor-fixture, bake-case, and dining-area presentation and cleanliness.
Receive and unpack deliveries and stock products efficiently and accurately.
Prepare food and drinks accurately using product knowledge, recipe guides, product specification sheets, and other available tools.
Complete daily and weekly cleaning tasks and follow café safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures, identify potential theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Develop knowledge of beverage, bakery, savory, gifting, and café retail products and use it to maintain presentation and support sales objectives and promotions.
Recommend food and beverage customizations and share product and promotion knowledge with customers and colleagues.
Use café training tools appropriately and comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.