Ritual Coffee Barista

Ritual Coffee Roasters•San Francisco, CA

21d•Onsite

About The Position

Ritual Coffee is hiring a hard-working, enthusiastic barista for its flagship cafe on Valencia Street. The role is suited to someone who values coffee quality, customer service, teamwork, taking initiative, problem-solving, and being open to feedback. Baristas receive direct supervision and training support and are expected to contribute to the cafe’s culture and business growth while helping customers enjoy consistently high-quality coffee. This is a regular, full-time, hourly, non-exempt position working 30–40 hours per week. At least one weekend day is required, and the role reports to the Cafe Manager.

Requirements

At least 1 year of experience in a customer service position.
Experience soliciting and implementing feedback to improve performance.
Love of coffee and passion for excellent customer service.
Strong verbal communication and interpersonal skills, including one-on-one, team, and partnership skills.
High emotional intelligence, a positive outlook, and a good sense of humor.
Openness to feedback and enthusiasm for self-growth and improvement at work.
Ability to thrive in a fast-paced environment and handle critical customer situations with ease.
Strong attention to detail and passion for high-quality products.
Current Food Handler's Card.
Ability to reliably attend work onsite at the cafe.
Ability to perform basic math, including calculations with fractions, decimals, rates, ratios, and percentages.
Ability to communicate and follow instructions in English, meet deadlines, work under pressure with changing priorities, and communicate effectively with customers, vendors, and employees.
Manual dexterity to use computer equipment and restaurant equipment.
Ability to understand and respond to staff and customer requests in a loud environment.
Ability to work overtime occasionally at the last minute.
Able to work at least one weekend day.

Responsibilities

Contribute to the culture and business growth using the Culture Guide for self-reflection and ongoing growth of oneself, coworkers, and the company.
Participate in or lead improvement committees and projects as needed.
Ensure customers have positive interactions and are consistently served delicious coffee to quality standards.
Stay knowledgeable about cafe offerings, including drinks, beans, brew equipment, and Ritual.
Anticipate needs, prevent problems, and help maintain smooth coffee bar operations.
Follow employee and cafe operations policies, including cash handling, scheduling, and feedback processes.
Help keep the cafe clean, beautiful, and safe, and provide an inclusive environment for employees and customers.