Ritual Coffee Assistant Manager (Valencia)

Ritual Coffee Roasters•San Francisco, CA

3d•Onsite

About The Position

Ritual Coffee is hiring an Assistant Manager for its Valencia cafe. This role works alongside the Cafe Manager to keep cafe operations running smoothly, support and develop employees, uphold Ritual’s coffee and customer-service standards, and contribute to the cafe’s culture and business growth. The Assistant Manager is expected to model strong barista practices, provide constructive guidance and mentorship, help develop solutions, and foster an inclusive environment for staff and customers. Ritual describes its mission as making people happy by giving them the best coffee experience they have ever had. The company buys more than 90% of its beans from producer partners with whom it has relationships and is committed to creating safe, welcoming, and inclusive spaces. This is a regular, full-time, hourly, non-exempt position working 30–40 hours per week. The Assistant Manager works at least one weekend day and reports to the Cafe Manager. Starting pay is $33 per hour; Assistant Managers do not receive tips. The role requires reliable onsite attendance and may occasionally involve last-minute overtime and travel.

Requirements

1–2 years of food-service experience.
At least 1 year of experience in a customer-service position.
Experience soliciting and implementing feedback to improve performance.
Approachable, people-oriented manner and strong emotional intelligence, patience, compassion, and problem-solving skills.
Excellent communication and teaching skills, including the ability to engage and inspire professional growth.
Strong interest in and appreciation for coffee.
Proficiency with Google Drive, spreadsheets, and general comfort using technology.
Must be authorized to work in the United States.
Ability to meet the stated physical requirements, including standing and moving throughout the cafe, lifting and handling items, and using restaurant equipment.
Reliable onsite attendance at the cafe or office.
English interpersonal, communication, reading, and instruction-following skills.
Ability to perform basic arithmetic and calculations involving rates, ratios, percentages, fractions, and recipes.
Ability to meet deadlines, work under pressure with changing or ambiguous priorities, and communicate promptly with clients, vendors, and employees.
Manual dexterity to type and use computer equipment, and the required visual and auditory abilities to perform the job.
Ability to understand and respond to staff and customer requests in a loud environment.

Responsibilities

Work alongside the Cafe Manager to lead approximately 10–15 retail employees, including Shift Leads, a Coffee Educator, and Baristas.
Oversee, implement, and participate in Ritual’s culture-management structure and processes, emphasizing individual supervision and support.
Cultivate a supportive, inclusive work environment and foster employee satisfaction and retention.
Contribute to company culture and business growth through self-reflection, ongoing development, improvement committees, and projects.
Conduct bi-weekly check-ins with supervisees and timely formal reviews that provide constructive feedback and support employee growth.
Communicate information effectively throughout the cafe and across departments; represent Ritual in the cafe and community.
Ensure customers receive coffee that meets Ritual’s quality and service standards; model customer service and address service issues.
Work with the Head of Training and Coffee Educator to uphold cafe standards and ensure effective staff training.
Develop cafe staff’s coffee knowledge and customer-service skills, and teach proper care of cafe dishes and equipment.
Report needed equipment replacements to the Cafe Manager.
Help ensure cafe operations—including ordering coffee, goods, and food, billing, and banking—are efficient and support profitability.
Oversee cashier functions, accurate item entry and tax charging, cash handling, over/short monitoring, and deposits.
Set ambitious but achievable quarterly goals aligned with role, cafe, and company objectives.
Build understanding of labor, cost of goods, and controllable expenses to support a sustainable bottom line while following company values.
Plan administrative time to complete weekly tasks.
Contribute ideas to keep the cafe fresh, and support systems and processes that help it run smoothly.
Respond promptly to potentially hazardous situations and communicate them to the Cafe Manager.
Coordinate vendor repairs, inform the Cafe Manager, and record repairs in the log sheet.
Promote an inclusive environment by avoiding and correcting misgendering, misidentification, exclusionary conduct, and inappropriate conversations.