Ritual Coffee Part-Time Barista (Napa)

Ritual Coffee Roasters•Napa, CA

3d•Onsite

About The Position

Ritual Coffee is hiring a part-time, flexible Barista to cover shifts as needed at its Napa cafe and occasionally work catering events. The role suits someone who is enthusiastic about coffee, customer service, teamwork, and quality, and who can adapt to different cafe responsibilities. Exact systems and techniques are taught on the job; the barista is expected to be humble, proactive, helpful, open to feedback, and willing to problem-solve. The position is regular, variable-hour, hourly, non-exempt, and up to 25 hours per week. Flex Baristas must respond to every direct request to work within 48 hours and are supervised by the Cafe Manager. Ritual Coffee began in 2005 and operates cafes in San Francisco and Napa, with roasting in SoMa. The company says it sources more than 90% of its beans from producer partners with whom it has relationships, and its mission is to make people happy by providing an exceptional coffee experience. Ritual is committed to creating safe, welcoming, and inclusive spaces and a staff that reflects the diversity of people who love coffee. The position requires a flexible schedule, shifts of 4–8 hours with as little as 24 hours’ notice, and availability for at least one weekend day each week. Baristas work with direct supervision and training support to serve customers, maintain cafe operations and cleanliness, communicate about availability, and contribute to the culture and growth of the business. The stated starting wage is $19.75 per hour plus tips, with opportunities for training and performance-based raises.

Requirements

Flexible schedule and ability to work 4–8 hour shifts with as little as 24 hours’ notice.
Availability for at least one weekend day each week.
Love of coffee.
Passion for excellent customer service.
Strong verbal communication skills and interpersonal skills in one-on-one, team, and partnership settings.
High emotional intelligence, a positive outlook, and a good sense of humor.
Seeks feedback and is excited about self-growth and improvement in the context of the job.
Ability to thrive in a fast-paced environment and handle critical customer situations with ease.
Strong attention to detail and passion for high-quality products.
Experience soliciting and implementing feedback to improve performance.
Regular and consistent attendance, including reliable onsite attendance at the cafe or events.
Ability to sit and work with hands and arms for at least eight hours per day and five days per week; stand and move throughout the cafe or office; and interact with customers for up to eight hours per day and five days per week.
Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push, and pull items; physical requirements also describe handling items weighing up to 20 pounds and pushing or pulling items weighing 50 pounds for distances up to 20 feet.
Ability to perform continuous physical activity and moderately strenuous physical work, including standing stationary for periods up to eight hours per shift.
Ability to withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
Ability to perform basic math, fractions, and calculations involving rates, ratios, and percentages, including to complete recipes.
Proficient interpersonal, communication, and English-language skills; ability to understand and follow written, oral, diagrammed, or scheduled instructions and procedures in English.
Ability to meet deadlines, work under pressure with changing or ambiguous priorities, and communicate effectively and promptly with clients, vendors, and employees.
High manual dexterity to type and use computer equipment; ability to adeptly use restaurant equipment.
Auditory and visual skills, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to work overtime occasionally at the last minute; occasional travel may be required.
Ability to understand and respond to staff and customer requests in a loud environment.

Responsibilities

Contribute to the culture and business growth using the Culture Guide for self-reflection and ongoing growth of oneself, others, and the company.
Communicate promptly and clearly with the Catering Department and Cafe Managers about availability when shifts are requested.
Ensure customers have positive interactions and are consistently served delicious coffee to Ritual’s quality standards.
Maintain knowledge of cafe offerings, including drinks, beans, brew equipment, and Ritual, by staying current with Basecamp postings.
Anticipate needs, prevent problems, and help maintain smooth operations as part of the coffee bar team.
Follow employee and cafe operations policies, including cash handling, scheduling, and feedback processes.
Help keep the cafe clean, beautiful, and safe, and provide employees and customers with a fun, inclusive environment.
Cover shifts as needed in the Napa cafe and work occasional catering events.
Respond within 48 hours to every direct request to work.