Barista - Temporary

Barnes & Noble•Lansing, MI

21d

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role supports the efficient operation and attractive presentation of the Café by serving customers at the register, preparing food and drinks, stocking deliveries, and maintaining the bake case and dining area. Baristas are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to use technology and registers efficiently, maintain merchandising and cleanliness standards, receive and stock deliveries, follow FIFO and product-dating practices, prepare food and beverages accurately, support the bookfloor when needed, and follow loss-prevention procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. With experience, they build knowledge of café products, promotions, customization recommendations, retail options, training tools, and safety, hygiene, and sanitation practices. As they master the role, they are expected to advance to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and helpful to the team.
Provide cheerful, helpful customer service.
Show aptitude and willingness to learn new skills and knowledge.
Be willing to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them select beverages and café items.
Serve customers quickly and professionally at the register.
Prepare food and drinks properly and accurately, using recipes, product information, and colleague guidance as needed.
Maintain attractive presentation and cleanliness in the Café, including the bake case, dining area, counters, and retail fixtures.
Unpack and receive deliveries and accurately stock products.
Complete daily and weekly café cleaning tasks.
Follow First In First Out (FIFO) practices and date products correctly.
Support the bookfloor team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behaviors or issues.
Build knowledge of beverage, bakery, savory, gifting, and café retail products and use it to support customer recommendations, sales objectives, and promotions.
Use café training tools and follow safety, hygiene, and sanitation guidelines.
Support other stores when able and needed to help the wider Cluster.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 hours or more per week)
Company-paid holidays (for employees scheduled 20 hours or more per week)
Transit benefits (for employees scheduled 20 hours or more per week)
401(k) with company match (for employees scheduled 20 hours or more per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)