Barista - Temporary

Barnes & Noble•Hamilton, OH

20d•Onsite

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them choose beverages and café items. The role contributes to attractive café presentation and efficient operations by stocking deliveries, maintaining the bake case and dining area, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and hardworking approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of the role. The work involves learning and carrying out café operational competencies, including preparing food and drinks, merchandising, register operation, receiving and stocking deliveries, cleaning, FIFO and product dating, supporting the bookfloor team, and following loss-prevention and de-escalation procedures. The position includes physical activity such as prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may work in other stores when able and when needed to support the wider Cluster. With experience, they develop product knowledge across beverages, bakery, savory items, and gifting; support café sales and promotions; recommend food and beverage customizations; use café training tools; and apply café safety, hygiene, and sanitation procedures. As they demonstrate mastery of the role’s skills, they are expected to advance to Senior Barista. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for early mornings, late evenings, weekends, and most holidays as needed.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues, including willingness to help others.
Cheerful and helpful customer service.
Aptitude and willingness to learn new skills and acquire store knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to make food and drinks accurately and follow applicable instructions and product information.
Ability to execute café cleaning, FIFO, product dating, safety, hygiene, and sanitation procedures.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Maintain an attractive café presentation and support efficient café operations.
Unpack, receive, and stock deliveries accurately and efficiently.
Tidy the bake case and dining area and maintain café cleanliness through daily and weekly cleaning tasks.
Operate registers quickly, competently, and reliably while providing professional customer service.
Prepare food and drinks accurately using recipe guides, product specifications, personal knowledge, and colleague support.
Maintain counter and floor retail fixtures through effective visual merchandising.
Follow First In First Out (FIFO) practices and date products correctly and consistently.
Support the bookfloor team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support as appropriate.
Build knowledge of café beverages, bakery and savory options, gifting, and retail products.
Support sales objectives, new limited-time-offer items, and café promotions by sharing product knowledge with customers and colleagues.
Recommend food and beverage customizations to customers.
Use café training tools and follow café safety, hygiene, and sanitation guidelines and procedures.
Work in other stores when able and needed to support the wider Cluster.
Comply with company policies and procedures.