Barista - Temporary

Barnes & Noble•Springfield, VA

About The Position

A Barista is an integral member of the Barnes & Noble Café team, welcoming customers, answering questions, and helping them select beverages and café items. The role supports efficient café operations and an attractive presentation by stocking deliveries, maintaining the bake case and dining area, preparing food and drinks, and serving customers at the register in a quick, friendly, and professional manner. Baristas are expected to demonstrate reliable attendance, flexibility to help meet store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training in café operations and are expected to develop proficiency in the role’s operational competencies, café products, merchandising, safety, and service standards. As their expertise grows, they are expected to contribute increasingly to café sales and customer engagement and to advance along the career path to Senior Barista. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may also work at other stores when able and when needed to support the wider Cluster. Employees must comply with company policies and procedures. The role is temporary. The starting hourly rate is $15.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary by scheduled weekly hours and location; listed benefits include employee discounts, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit, 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including the ability to fill scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and consistently helpful and cheerful with customers.
Show aptitude and willingness to learn new skills and knowledge.
Use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Develop and apply merchandising and visual merchandising skills.
Make food and drinks properly and accurately.
Follow cleaning, FIFO, product dating, safety, hygiene, and sanitation procedures.
Understand loss prevention procedures and de-escalation techniques.
Meet the physical demands of prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a barista.

Responsibilities

Welcome customers, answer questions, and help them choose beverages and café items.
Maintain attractive café presentation, including the bake case, dining area, counter, and retail fixtures.
Unpack and stock deliveries accurately and efficiently.
Operate registers quickly, reliably, and professionally.
Prepare food and drinks accurately using product information, recipe guides, and available resources.
Perform daily and weekly cleaning tasks and maintain café cleanliness.
Follow FIFO practices and date products consistently and correctly.
Support the bookfloor team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of beverage, bakery, savory, and gifting products and use it to support customer recommendations and café presentation.
Share information about new limited-time offers, café promotions, key products, and sales objectives with customers and colleagues.
Use café training tools and follow safety, hygiene, and sanitation guidelines and procedures.
Support café retail options and the execution and success of key products and promotions.
Support other stores when able and needed to assist the wider Cluster.
Comply with company policies and procedures.